Senior Technical Account Manager, Remote Cybersecurity SaaS

CrowdStrike; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity company in Canada is seeking a dedicated Customer Success Manager to enhance customer support and ensure success for clients. You will onboard new customers and serve as the primary technical contact. Ideal candidates will have a Bachelor's Degree and proven customer service skills. The role requires a proactive attitude towards resolving technical issues and the ability to travel occasionally. This position offers a remote-friendly and flexible work culture with comprehensive wellness benefits.

Benefits

Remote-friendly work culture

Market leader in compensation

Comprehensive wellness programs

Competitive vacation and holidays

Professional development opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with Windows Server Operating Systems.
• Ability to travel up to 25%.

Responsibilities

• Serve as primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Research and resolve customers’ technical issues in a timely manner.

Skills

Excellent customer service skills

Proven problem-solving skills

Collaboration

Education

Bachelor’s Degree or equivalent experience

Tools

Python

REST API

Job description

A leading cybersecurity company in Canada is seeking a dedicated Customer Success Manager to enhance customer support and ensure success for clients. You will onboard new customers and serve as the primary technical contact. Ideal candidates will have a Bachelor's Degree and proven customer service skills. The role requires a proactive attitude towards resolving technical issues and the ability to travel occasionally. This position offers a remote-friendly and flexible work culture with comprehensive wellness benefits.