Senior Tech Consultant

AkzoNobel; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading paints company in Toronto is seeking a Technical Support Specialist to provide service support and training to clients. The ideal candidate has over 10 years of experience in the Paints and Coatings industry, strong analytical and problem-solving skills, and holds a bachelor's degree in a related field. This role requires collaboration with the sales team and expertise in troubleshooting technical issues. Competitive salary and inclusive workplace offered.

Qualifications

• At least 10 years of work experience in a technical services or R&D support role.
• Background in the Paints and Coatings industry or a B2B industrial environment is required.

Responsibilities

• Provide technical service support and training for internal and external clients.
• Troubleshoot technical issues to establish root cause and solutions.
• Collaborate with Sales and Marketing for strategic planning.

Skills

Strong analytical skills

Problem-solving skills

Verbal communication skills

Written communication skills

Presentation skills

Experience with paint application

Knowledge of industrial coating products

Education

Bachelor’s degree in chemical engineering or related field

Tools

Automated application equipment

Job description

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Akzo Nobel N.V. All rights reserved.

Job Purpose

• Provide internal and external clients with technical service support, training and documentation for the use and application of company products
• The role also supports the acquisition of new business, while maintaining relationships with existing customers.

Key Accountabilities

• Provide total technical support to customers using industry best practices to provide product support, training and resolve technical issues as well as manage complex customer complaints
• Execute demonstrations of paint / non-paint and transfers the knowledge on processes as well as on technical problem solving to the customers.
• Deliver regular project reports and customer visit reports
• Problem solving : Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of product related and / or application issues. Proactively provide guidance on preventing and potentially solving technical customer issues
• Execute and / or assist technical projects, work requests, etc. using sound experimentation, data analysis, observations and drawing conclusions, providing data, or proposing next steps.
• Plans and conducts product benchmarking and test markets and participates in project teams in support of new product launches
• Maintain technical competence on necessary application, equipment, processing, and measurement approaches to serve our customers
• Collaborate with Sales and Marketing by providing customer insight and product processing knowhow to assist with strategic planning

Experience

Education & Work Experience :

• Background in the Paints and Coatings industry or a B2B industrial environment,
• At least 10 years of work experience in a technical services or R&D support role
• Bachelor’s degree in chemical engineering, chemistry or related field is required

Skills

• Possess strong analytical and problem-solving skills and have an eye for detail
• Professional verbal and written communication as well as presentation skills required
• Exposure / experience with paint application, processing, and measurement equipment; automated application / robotic equipment experience beneficial
• Knowledge of various industrial coating products and processes
• Successfully work in various sized groups or alone in a fast-paced and multi-tasking environment

Preferred qualifications

• Experience with large-scale paint application, equipment, and processing
• Experience with problem-solving, product development, and customer complaint resolution

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.