Senior Specialist Controls & Governance & Investment Operations

Manulife; Southwestern Ontario; Hybrid; CAD 71,000 - 120,000; Full time

Job summary

A leading financial services provider in Canada is seeking a Risk Management Specialist to drive excellence in operational risk. This role requires a Bachelor’s degree and at least 3 years of experience in investment operations or audit. Key responsibilities include conducting risk assessments, preparing risk metrics, and managing compliance systems. Bilingualism in English and French is a plus. The position offers a hybrid working arrangement and a competitive salary range of $71,475 - $119,125 CAD.

Qualifications

• 3+ years of experience in investment operations, internal/external audit, or control governance.
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Strong knowledge of operational risk frameworks (RCSA, SOX).

Responsibilities

• Work on Risk & Control Self-Assessment (RCSAs) across multiple teams.
• Identify Key Controls and support the development of a Control Testing framework.
• Prepare and maintain Monthly Operational Risk materials, metrics, and dashboards.

Skills

Analytical skills

Organizational skills

Communication skills

Bilingualism (English and French)

Education

Bachelor’s degree in finance, Accounting, Risk Management, or related field

Tools

Advanced Excel

Power Apps

Power BI

Job description

Overview

In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.

Position Responsibilities

• Work on Risk & Control Self-Assessment (RCSAs) across multiple middle office operations teams (Trade Operations and Settlements, Portfolio Onboarding, Cash Management, Reconciliations, etc.).
• Identify Key Controls and support the development of a Control Testing framework for middle office operations.
• Prepare and maintain Monthly Operational Risk materials, metrics, and dashboards.
• Manage risk attestations in Manulife’s Governance, Risk & Compliance system (Archer).
• Coordinate Business Continuity Planning (BCP) reviews and participate in tabletop and simulation exercises.
• Perform detailed analysis of current processes and controls against required improvements, including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk.
• Participate in ad-hoc projects related to operational system implementations, and process automation.

Required Qualifications

• Bachelor’s degree in finance, Accounting, Risk Management, or related field.
• 3+ years of experience in investment operations, internal/external audit or control governance.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications

• Professional certification is an asset (e.g., FRM, CPA, CIA, CRMA).
• Strong knowledge of operational risk frameworks (RCSA, SOX, Operations Resilience, Control Testing).
• Advanced Excel and data visualization skills; experience with automation tools like Power Apps, Power BI, is an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity... (EEO statement content omitted for brevity).

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$71,475.00 CAD - $119,125.00 CAD

Additional Salary Information

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

Manulife offers eligible employees a wide array of customizable benefits,... (benefits content omitted for brevity).