Senior Service Technician

Hallmark Housekeeping Services Inc.; Toronto; On-site; CAD 72,000; Full time

Job summary

A leading janitorial service provider in Toronto seeks a Service Technician to oversee equipment servicing and provide training to technicians. The ideal candidate has over 5 years of experience with janitorial equipment, exceptional communication skills, and must be flexible with work hours. Competitive salary of $36.00 per hour plus benefits included.

Benefits

Company pension

Extended health care

Dental care

Paid time off

Vision care

Qualifications

• 5+ years of technical experience in the janitorial equipment field.
• Ability to lift 75 lbs and travel for service calls.
• G-class driver’s license required.

Responsibilities

• Oversee operations of the Toronto equipment service department.
• Perform equipment repairs and preventative maintenance activities.
• Communicate effectively with Site Managers on service requests.

Skills

Fluent in English

Technical experience servicing janitorial equipment

Leadership and mentoring abilities

Proficient in MS Office

Customer service

Education

Post-secondary diploma in Mechanical/Electrical Technology

Tools

Tennant equipment

Nilfisk equipment

Service tracking software

Job description

Corporate Overview

Hallmark Housekeeping Services Inc. is Canada’s premium commercial janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have remained focused on being an employer of choice, by fostering an engaging organizational culture, and prioritizing the well-being of all members of our team.

Position Summary

Hallmark is seeking a Service Technician to assist our janitorial operations with service requests throughout our contract locations in the Greater Toronto Area. The Service Technician will report directly to the Executive Vice President. The responsibilities of this position include:

• Oversee all operations of the Toronto equipment service department
• Perform equipment repairs & preventative maintenance activities
• Ensure efficient completion of service requests
• Manage shop inventory, source & order parts from manufacturer/distributor partners
• Respond to emergency service calls 24/7 and travel across the GTA and surrounding areas
• Manage maintenance records and costs using in-house service tracking software
• Provide on-site staff support on how to operate power equipment safely
• Provide training and support to all service technicians in the department
• Maintain safe working conditions and adhere to occupational health & safety regulations
• Communicate with Site Managers on service requests, providing status updates
• Perform any additional duties as assigned by Management

Salary: $36.00 per hour

Benefits: Extended Health and Dental, Vision Care, Company Pension and potential for annual salary review.

NOC: 22311

Qualifications

• Fluent in English and have excellent communication skills, both written and verbal (bilingual and multilingual is a plus, preferably in Spanish or Portuguese)
• 5+ years of technical experience servicing janitorial equipment (e.g., Tennant, Nilfisk)
• Certified by at least 1 OEM manufacturer
• Post-secondary diploma in Mechanical/Electrical Technology or similar designation
• G-class driver’s license
• Training and certifications on industry equipment (i.e. auto scrubbers) is an asset
• Proven strength in leadership ability by leading, training and mentoring junior technicians
• Must have 24/7 flexibility with work hours and be available for weekends and holidays (if needed)
• Experience in the janitorial or service industry
• Ability to lift 75 lbs and travel to various contract locations
• Passion for working with others and providing outstanding customer service
• Proficient computer and technical skills with a focus on service tracking software and MS Office (PowerPoint, Excel, Word, Outlook) and Adobe

Job Details

• Job Types: Full-time, Permanent
• Work Location: In person
• Expected hours: 40 per week

Benefits (Addt’l)

• Company pension
• Dental care
• Extended health care
• Paid time off
• Vision care

Language

• English (preferred)