Senior Service Designer - Remote / Telecommute

Cynet systems Inc; Edmonton; Remote; CAD 80,000 - 110,000; Full time

Job summary

A technology consulting firm in Edmonton seeks a Service Designer to enhance user experiences through human-centered design methods and streamline service delivery. Ideal candidates will bring over 8 years of experience in UX, data products, and leading design initiatives. Qualifications include a degree in computer science or equivalent experience. This position requires creativity, analytical skills, and a collaborative spirit.

Qualifications

• 6+ years of experience creating journey maps and service blueprints.
• 8+ years of experience using human-centered design approaches.
• 8+ years of experience working with digital or data products.

Responsibilities

• Integrate human-centered design methods into program reviews.
• Analyze and document project outcomes for efficiency.
• Evaluate user experiences across various channels.

Skills

Human-centered design

Journey mapping

Service prototyping

Data analysis

Co-design workshops

Education

University graduation in computer science or related discipline + 4 years relevant experience

2-year diploma in computer science or related discipline + 6 years relevant experience

Currently active professional certification or accreditation + 8 years relevant experience

Job description

Job Description

Responsibilities

• Integrate human-centered design methods into program reviews and data product delivery.
• Analyze and document project outcomes, focusing on efficiency for staff and accessibility of services for citizens.
• Evaluate internal and external data user experiences across channels (data pipelines, user interfaces, data catalogues, data architecture) to identify gaps, opportunities, and solutions.
• Develop and deliver, based on business and client policies, goals, and priorities:
  • User and behavioral field research.
  • Co-design workshops.
  • Prototype design and testing.
  • Concept testing.
  • Journey maps and service blueprints.
  • Process mapping.
  • Service prototyping.
  • User story mapping and creation.
  • Usability testing.
  • Service performance measurement, analysis, and reporting.
  • Strategy and roadmap documents or diagrams.

Equipment Requirements

• Must provide own computer and related equipment.

Mandatory Training

• Completion of all mandatory training after hire, including Freedom of Information and Protection of Privacy Act and Security Awareness training.

Must Have

• One of the following education and experience combinations:

  University graduation in computer science or related discipline + 4 years relevant experience, OR
• 2-year diploma in computer science or related discipline + 6 years relevant experience, OR
• 1-year certificate in computer science or related discipline + 7 years relevant experience, OR
• Currently active professional certification or accreditation + 8 years relevant experience.
• 6+ years of experience creating journey maps and service blueprints or other visual representations of user needs.
• 6+ years of experience facilitating and leading co-design workshops.
• 8+ years of experience using a human-centered design approach (UX, customer experience, service design, interaction design, etc.).
• 8+ years of experience working with digital or data products (data pipelines, user interfaces, data catalogues, data architecture).
• 8+ years of experience as a Service Designer on projects comparable in size and complexity to service innovation, program review, or digital transformation initiatives.

Nice to Have

• 5+ years of experience analyzing research data and presenting findings in diverse ways.
• 5+ years of experience creating service metrics and measures.
• 5+ years of experience balancing project work between detailed tasks and understanding system-level relationships.
• 5+ years of experience planning, conducting, and analyzing behavioral/ethnographic field research.
• 2+ years of experience working in or for the public sector.