Senior Salesforce Solution Consultant

Verndale LLC; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading digital experience agency is seeking a Senior Solution Consultant with a strong background in Salesforce implementations. This role involves guiding clients through the deployment of Salesforce solutions and ensuring the quality of delivered projects. The ideal candidate will have over 7 years of experience in CRM process design, excellent communication skills, and proven expertise with Salesforce Field Service Lightning. The company embraces a remote work model and is dedicated to fostering a diverse and inclusive working environment.

Benefits

Competitive salary

Health insurance

Generous paid holidays

Qualifications

• 7+ years of CRM process design and implementation experience.
• Proven ability to configure and support field service workflows using Salesforce FSL.
• Excellent client-facing written and oral communications skills.

Responsibilities

• Guide clients through Salesforce solution implementations.
• Translate business requirements into Salesforce solutions.
• Provide detailed level of effort estimates for proposed solutions.

Skills

CRM process design and implementation

Salesforce Field Service Lightning

Client-facing communication

Business process optimization

Data analysis tools (Excel, Data Loader)

Education

Salesforce certifications

Tools

ETL tools

Job description

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you\'re ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.

About the role

Terrific opportunity for a Salesforce subject matter expert to take on a functional leadership role within Verndale! The Senior Solution Consultant will drive solution architecture in sales pursuits, be a trusted client advisor and ensure consistent delivery for clients in the Salesforce space. The Solution Consultant serves as a subject matter expert in a skill and/or solution and is responsible for client delivery, proposals, new business opportunities, and knowledge management. The Solution Consultant works closely with clients to facilitate business process analysis sessions, understand and document requirements and enable the authoring/development of quality solutions that meet those requirements.

Responsibilities

• Guide clients through the implementation of Salesforce solutions
• Serves as the technical leader for Salesforce projects onsite at client locations
• Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
• Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resource
• Provide hands-on, expert-level technical assistance to developers
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
• Provide expertise during sales efforts to estimate the technical level of effort
• Participate in marketing events (e.g., sales meetings)
• Collaboration with Project Manager to facilitate stakeholder expectations, identify project issues, risks and present alternatives to alleviate or resolve those issues

Qualifications (Candidate must be able to work 9-5 PST)

• 7+ years of CRM process design and implementation experience
• Hands-on experience with Salesforce Field Service Lightning (FSL) is strongly preferred
• Proven ability to configure, optimize, and support field service workflows using FSL tools
• Minimum 3 years of Salesforce platform experience
• Proven ability to design and optimize business processes and consider integrations across disparate systems
• Excellent client-facing written and oral communications skills
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Knowledge of tools/applications such as Excel, Data Loader used for analysis and processing data
• Exposure to enterprise integration tools and extract, transform, and load (ETL) tools

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace

Compensation & Benefits

In accordance with applicable law, the above salary range provided is Verndale\'s reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and an RRSP savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.