Senior Salesforce Service Cloud Voice Architect

NeuraFlash; Alberta; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading AI solutions provider in Alberta is seeking a Sr. Salesforce Consultant to drive transformation through Salesforce Service Cloud Voice and other solutions. This role requires over 4 years of experience, strong project management skills, and expertise in customer service operations. The ideal candidate will facilitate business process reviews, configure Salesforce solutions, and collaborate with clients. This position offers a mix of remote and in-person work opportunities, along with a culture of collaboration and flexibility.

Benefits

Flexible work hours

Travel opportunities

Collaborative work culture

Regular celebration events

Qualifications

• 4+ years project experience in a hands-on position.
• 4+ years of experience with Salesforce in a development or configuration capacity.
• Understanding of Customer Service and Contact Center Operations.

Responsibilities

• Facilitate business process reviews to identify customer requirements.
• Create user stories based on customer requirements.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.

Skills

Salesforce Configuration

Customer Service Operations

Project Management

Complex Use Cases Solving

Client Facing Experience

Tools

Salesforce

Amazon Connect

Process Builder

Visual Flows

Job description

A leading AI solutions provider in Alberta is seeking a Sr. Salesforce Consultant to drive transformation through Salesforce Service Cloud Voice and other solutions. This role requires over 4 years of experience, strong project management skills, and expertise in customer service operations. The ideal candidate will facilitate business process reviews, configure Salesforce solutions, and collaborate with clients. This position offers a mix of remote and in-person work opportunities, along with a culture of collaboration and flexibility.