Senior Quality Specialist

Medium; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT company in Ottawa is seeking a Senior Quality Specialist to lead efforts in achieving CMMI and ISO certifications. You will assess current processes, identify gaps, and implement improvement initiatives. The ideal candidate will have a university degree in Computer Science, extensive experience in quality assurance, and strong knowledge of CMMI and ISO standards. This role offers a collaborative work environment with a focus on process improvement.

Qualifications

• Extensive experience in process management and quality assurance in IT.
• Strong knowledge of CMMI and ISO standards.
• Experience leading CMMI level and ISO certification processes.

Responsibilities

• Define and document IT processes according to CMMI and ISO standards.
• Identify and improve process inefficiencies.
• Conduct audits for compliance issues and corrective actions.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

University degree in Computer Science or Information Technology

Job description

As a Senior Quality Specialist at FreeBalance you will use your expertise to lead the organization’s efforts in supporting our CMMI level certification and ISO certifications. Conduct a comprehensive assessment of the current processes, identify gaps, and develop a roadmap for achieving certifications.

Collaborate with cross-functional teams to define and implement process improvement initiatives to meet certification requirements. Establish metrics, monitor progress, and provide regular status updates to senior management.

Main Responsibilities

• Define and document the IT company’s processes, ensuring they align with CMMI and ISO standards.
• Identify process inefficiencies and bottlenecks, and develop and implement strategies to improve overall process performance
• Conduct process audits and reviews to identify non-compliance issues and drive corrective actions.
• Develop and maintain a comprehensive set of policies, procedures, and guidelines to guide employees in complying with certification requirements.
• Generate reports on process performance, certification progress, and compliance levels for management review.

Qualifications

• University graduates in Computer Science, Information Technology, or a related field.
• Extensive experience working in an IT company, with a focus on process management, quality assurance, and certifications.
• Strong knowledge of CMMI and ISO standards and their implementation in an IT environment.
• Experience leading an organization through CMMI level certification and ISO certification processes.
• Excellent analytical and problem-solving skills, with the ability to identify process gaps and drive effective solutions.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and present information to senior management.
• Certifications such as CMMI Lead Appraiser, ISO Lead Auditor, or similar would-be a plus.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.