Senior QA Automation Engineer

Cloudtalk; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company is looking for a Senior QA leader to drive quality initiatives and define testing strategies across the organization. This role requires strong experience in automation frameworks and the ability to mentor and coach QA teams. The ideal candidate will work independently and collaboratively to enhance QA practices. The company offers flexibility with unlimited paid time off and a supportive growth environment.

Benefits

Unlimited Paid Time Off

Volunteering Days

Flexible working hours

Home office budget

MacBook for work

Fitness Allowance

Qualifications

• Proven experience driving org-wide testing strategies and scaling QA practices.
• Strong opinions and deep experience with automation frameworks.
• Clear understanding of test pyramids, coverage strategies, and quality KPIs.

Responsibilities

• Design and lead org-wide QA strategies and processes.
• Drive adoption of testing best practices across R&D.
• Build reusable testing toolkits and automation frameworks that scale.

Skills

Driving org-wide testing strategies

Automation frameworks experience

Independent work

Test pyramids understanding

Strategic mindset

Tools

Cypress

Selenium

Playwright

TypeScript

AWS

Job description

Overview

Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
#1 AI business communication platform

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams\' communication where every professional can engage in more productive and meaningful conversations.

Challenge ahead

We’re looking for a Senior QA leader – someone who’s done more than just test automation. Someone who’s led org-wide quality initiatives, defined testing strategies at scale, and knows exactly how to drive adoption across teams. Someone who gets the testing pyramid, knows what to automate (and what not to), and is confident building quality from day one.

You’re able to work independently, without waiting for permission, and lead from the front. You’ll coach engineers, mentor QA peers, and push CloudTalk to raise the bar on quality. You’ll help us ship fewer bugs, build more trust, and reduce incidents.

This role is ideal for someone who wants to own quality across the org and grow into a Head of QA role in the near future.

What you will work on

• Design and lead org-wide QA strategies and processes across the full testing spectrum
• Drive adoption of testing best practices (shift-left, test pyramids, CI pipelines, quality metrics)
• Influence teams without authority and find engaging ways to ensure adoption across R&D
• Build reusable testing toolkits and automation frameworks that scale
• Roll up your sleeves when needed: build and run tests, do code reviews, coach devs
• Actively prevent bugs from reaching production and reduce incident rates across the board
• Partner with engineering leaders, PMs, and EMs to set the bar for quality
• Mentor QA engineers and help us build a world-class QA org

What makes you a great fit

• Proven experience driving org-wide testing strategies and scaling QA practices
• Strong opinions and deep experience with automation frameworks (Cypress, Selenium, Playwright, etc.)
• Experience working independently and cross-functionally – you might be required to operate in a single-threaded way from time to time, but you’ll be assigned to a product team.
• Clear understanding of test pyramids, coverage strategies, and quality KPIs
• Strategic mindset – not just how to test, but how to change the way an org approaches testing
• Bonus: experience with performance/security testing, SaaS scale-ups, or telco products

Our stack

TypeScript, Angular, NestJS, Cypress, Jest, Mocha, Postman, Testify, GitHub Actions, AWS

Why you will love to be a CloudTalker

Growth: 1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget

Flexibility: Unlimited Paid Time Off
Volunteering Days
Flexible working hours
Home office budget
MacBook for work

Well-being: Recharge Fridays once per quarter
Fitness Allowance

Connectedness: Referral bonuses
Virtual & physical team buildings
Company merchandise

What to expect from the hiring process

1. Call with our Talent Acquisition Team
2. Meet and Greet with the Engineering Manager
3. Assignment
4. Technical Interview with the Team
5. Bar Raiser Call and Offer

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