Senior Product Manager - Ambient Scribe

Intello Technologies Inc.; Mississauga; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A leading healthcare technology firm in Mississauga is seeking an experienced Product Manager to manage the Ambient Scribe platform. The role involves end-to-end lifecycle management, strong collaboration with stakeholders, and driving business initiatives in a dynamic environment. The ideal candidate possesses excellent communication skills and significant experience in technical product management. This position offers a competitive salary and performance incentives.

Benefits

Competitive salary

Performance bonus (15%)

Flexible benefits plan

Generous pension matching program

Career growth opportunities

Qualifications

• 7-10+ years of experience in technical product management, preferably in healthcare technology.
• Ability to effectively convey ideas to peers, executives, and external partners.
• Proven track record in balancing immediate and long-term priorities.

Responsibilities

• Manage the end-to-end lifecycle of the Ambient Scribe platform.
• Build effective business cases and articulate succinct business rationale.
• Work closely with engineering teams to ensure technical feasibility.

Skills

Communication Skills

Technical/Business Curiosity

Collaboration Skills

Strong Organizational Skills

Education

MBA or other advanced degree

Job description

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Join our team and what we'll accomplish together

The TELUS Health Employer Solutions Internal Systems and Migrations team is a dynamic, fast-paced, and entrepreneurial group. Our core mission is to support data-driven decisions for TELUS Employer Health products globally, focusing on resolving complex problems that significantly impact customers and ensuring a seamless digital customer experience.

As we consistently work towards establishing TELUS Health as a world-class leader in healthcare delivery, you will be involved in a high-priority platform of substantial size and scope. These products are centered on crafting customer journey strategies to deliver an outstanding TELUS Health experience.

As a dedicated product professional with proven product strategy and transformation experience, you will work as part of a team to launch and drive the Ambient Scribe platform. Working at the intersection of technology, business enablement, and customer experience, you’ll manage a strategic product portfolio including developing business cases, prioritize market requirements & product roadmap driving strategic outcomes.

What you’ll do

• Product Management Experience: Manage the end-to-end lifecycle of the platform, from technical requirements gathering through deployment and optimization
• Business Case Development: Build effective business cases and articulate succinct business rationale to an executive audience, including financial projections
• Business Requirement Management: Partner with business stakeholders to translate business requirements into technical product specifications & success criteria
• Technical Acumen: Work closely with engineering teams to ensure technical feasibility and optimal implementation approaches.
• Roadmap Development: Manage product roadmaps and collaborate with enabling teams to oversee lifecycle, including product and services introduction, optimization, and retirement
• Implementation: Drive strategy and execution of business initiatives while collaborating with stakeholders to define opportunities that optimize processes and deliver excellent customer experiences
• Adaptability: Proven track record in balancing immediate and long-term priorities while being flexible and adaptable
• Strategy: Define, articulate, and implement product strategy across various portfolios
• Thought Leadership: Define, analyze, and present product opportunities to cross-functional and senior stakeholders
• Relationship Building: Build strong work relationships with partners across TELUS Health and external vendor partners
• Customer and Employee Experience: Enhance engagement and improve experiences for both current and new customers and employees
• Financial Management: Track and optimize project and financial performance such as CAPEX and OPEX impacts

Qualifications

What you bring

• Communication Skills: Ability to effectively convey ideas to peers, executives, and external partners
• Technical/Business Curiosity: Natural curiosity and willingness to delve into the details of a solution to own the experience as the business prime
• You are a self-starter with a passion for working in a dynamic, high performance culture
• You can play the role combining your exceptional collaboration, relationship management, influencing and negotiation skills with your compelling storytelling and an ability to present to executive audiences
• Consulted on and managed products through influencing and negotiating
• Demonstrated proficiency in leading business process improvements delivering significant value to an organization
• Highly comfortable with change and ambiguity
• Strong organizational skills, with ability to effectively prioritize to meet deadlines
• 7-10+ years of experience in technical product management, preferably in healthcare technology, managing cross-functional projects and stakeholder groups

Great-to-haves

• MBA or other advanced degree
• CSPO/PSPO Certification – asset

Salary Range: $100,000-$150,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.