Senior ML Scientist, AI-Driven Customer Support

Ada; Remote; CAD 125,000 - 150,000; Full time

Job summary

A leading AI customer service firm in Canada seeks a Senior ML Scientist to enhance the AI Agent platform's quality and reliability. You'll partner with teams to solve customer problems through innovative solutions and lead the design of impactful experiments. The ideal candidate has over 5 years of industry experience and strong Python skills. This role provides a flexible work environment and focuses on your overall well-being.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Flexible Work Schedule

Learning & Development Budget

Work from Home Budget

Qualifications

• 5+ years of industry experience with measurable product impact.
• Deep experience applying large language models.
• Excellent communication to explain complex ML concepts.

Responsibilities

• Own the quality and reliability of AI features for our platform.
• Run reliable experiments using sound statistical methods.
• Reduce AI failure modes through targeted testing.

Skills

Industry experience as a Data Scientist

Application of large language models

Excellent communication skills

Designing reliable experiments

Strong software skills in Python

Job description

A leading AI customer service firm in Canada seeks a Senior ML Scientist to enhance the AI Agent platform's quality and reliability. You'll partner with teams to solve customer problems through innovative solutions and lead the design of impactful experiments. The ideal candidate has over 5 years of industry experience and strong Python skills. This role provides a flexible work environment and focuses on your overall well-being.