Senior Manager, Labour Relations

LVMH Group; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking a Senior Manager, Labour Relations to lead initiatives that enhance employee experience and manage labour-related risks. Ideal candidates will have 8–10 years of experience in the field, deep knowledge of Canadian labour laws, and exceptional strategic capabilities. The role offers a hybrid work option and an environment committed to diversity and inclusion.

Benefits

Access to global community of LVMH for career opportunities

Employee Assistance Program

Well-Being@Sephora program

Flexible time off and functional Friday hours

Product gifts and brand partner discounts

Qualifications

• 8–10 years of progressive experience in labour relations.
• Deep understanding of Canadian federal and provincial labour laws.
• Demonstrated ability to shape enterprise-wide strategy.
• Experience in high-stakes negotiations and crisis management.

Responsibilities

• Collaborate on strategic direction for labour relations.
• Identify and address emerging labour risks.
• Provide guidance on complex labour issues.
• Develop national labour relations strategies.
• Design training programs on workplace relations.

Skills

Strategic leadership

Conflict resolution

Bilingual in English and French

Analytical skills

Strong organizational skills

Education

Bachelor's degree in labour relations, human resources, law, or a related field

Job description

Job Type : Full Time

Function : Human Resources

Address : 160 Bloor Street East, 11th Floor, Toronto, ON

Work Option : Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

About the Role

As the Senior Manager, Labour Relations, you’ll be at the forefront of shaping Sephora’s labour relations strategy across our Canadian operations. This is a high-impact leadership role where you’ll champion initiatives that elevate the employee experience, empower leaders, and proactively manage labour-related risks. You’ll have the opportunity to influence culture, drive strategic change, and make a meaningful difference in how we support our teams across the country.

Responsibilities

• Collaborate with the VP of Labour Relations and cross-functional partners in HR, Legal, and Operations to set strategic direction
• Identify and address emerging labour risks using data, trends, and legislative insights to guide proactive solutions
• Provide expert guidance to senior leaders on complex labour issues including policy alignment, compliance, and risk mitigation
• Develop and implement national labour relations strategies that align with business goals and workforce trends
• Design and deliver enterprise-wide training programs to strengthen leadership capabilities in fostering positive workplace relations
• Act as the primary labour relations advisor for Canadian retail leadership, offering strategic counsel on engagement, compliance, and risk
• Lead cross-functional efforts to conduct workplace assessments, engagement audits, and targeted interventions that address potential risks
• Monitor labour relations trends, legislative developments, and industry practices to ensure forward-looking and compliant strategies
• Facilitate advanced training for leaders on effective communication, workplace relations, and labour awareness
• Serve as a strategic leader in crisis situations, ensuring timely, compliant, and effective resolution
• Oversee the development of labour-related policies that reflect legal standards, company values, and operational needs
• Build trusted relationships with field leadership to promote transparency and a shared commitment to a positive employee experience
• Partner with Total Rewards, Talent, and Legal teams to assess the labour impact of major initiatives and support execution readiness
• Represent Sephora in high-profile labour relations matters including collective bargaining and external agency interactions as needed

Qualifications

• 8–10 years of progressive experience in labour relations with a proven track record of strategic leadership in complex, multi-jurisdictional environments
• Deep understanding of Canadian federal and provincial labour laws and regulations
• Bachelor’s degree in labour relations, human resources, law, or a related field preferred
• Demonstrated ability to shape enterprise-wide strategy, influence senior leadership, and deliver measurable outcomes
• Experience in high-stakes negotiations, conflict resolution, and crisis management
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Exceptional strategic thinking and problem-solving capabilities
• Outstanding communication and executive presence with the ability to influence at all levels of the organization
• Strong analytical skills with the ability to interpret complex data to support decision-making
• High integrity, discretion, and professional judgment in handling sensitive matters
• Bilingual in English and French preferred

Why You’ll Love Working Here

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, functional Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and / or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.

The House provides a superior selection of quality products and always keeps pace with the latest trends.

The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.

With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.

At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

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