Senior Manager - Finance as a Service

Deloitte Canada; Toronto; Hybrid; CAD 112,000 - 208,000; Full time

Job summary

A leading professional services firm is seeking a Senior Manager - Finance as a Service in Toronto, ON. This role involves leading client accounts in finance operations, ensuring operational excellence across critical finance processes. The ideal candidate has over 10 years of experience, with a strong focus on stakeholder engagement and contract management. The position offers a competitive salary range of $112,000 to $208,000 and a hybrid work model to support work-life balance.

Benefits

Competitive base salary

$4,000 per year for mental health support benefits

$1,300 flexible benefit spending account

Dedication to personal wellness

Flexible work arrangements

Qualifications

• Minimum 10 years of experience in finance operations/BPaaS, with at least 5 years in a leadership role.
• Expertise in R2R, P2P, O2C processes, SLA governance, and finance transformation.
• Strong commercial acumen and expertise in SLA/contract governance.

Responsibilities

• Lead and manage multi-tower client accounts ensuring high levels of client satisfaction.
• Drive operational excellence across finance processes, ensuring adherence to SLAs.
• Build and maintain strong relationships with internal and external stakeholders.

Skills

Leadership skills

Problem-solving

Stakeholder engagement

Contract management

Finance acumen

Education

Bachelor’s degree in Finance, Accounting, or related field

MBA or relevant certifications (CPA, CMA, ACCA, PMP)

Job description

Senior Manager - Finance as a Service

Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent
Work Model:Hybrid
Reference code:131586
Primary Location:Toronto, ON
All Available Locations:Toronto, ON; Brossard, QC; Laval, QC; Montreal, QC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

What will your typical day look like?

The Senior Manager leads and manages multi-tower client accounts, ensuring high levels of client satisfaction and serving as the primary point of contact for escalations. This role is responsible for driving operational excellence across Record to Report (R2R), Procure to Pay (P2P), and Order to Cash (O2C) processes, ensuring strict adherence to SLAs and implementing process improvements. The Senior Manager oversees the definition, monitoring, and reporting of SLAs and KPIs, proactively addressing performance gaps to foster continuous improvement. Additionally, this role manages client onboarding, risk mitigation, and governance frameworks to ensure seamless transitions and robust compliance with internal standards.

The Senior Manager ensures that all deliverables are executed in alignment with contractual and commercial frameworks, managing contract compliance, change orders, and supporting contract negotiations as required. Building and maintaining strong relationships with both internal and external stakeholders is a key focus, providing strategic insights to support business growth and transformation initiatives. The role also drives technology-led transformation by leveraging automation, Lean, Six Sigma, and digital tools (such as RPA and AI) to deliver process excellence and cost optimization across global accounts.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough about us, let’s talk about you

You are someone with:

• Bachelor’s degree in Finance, Accounting, or related field; MBA or relevant professional certifications (CPA, CMA, ACCA, PMP) preferred.
• Minimum 10 years of experience in finance operations/BPaaS, with at least 5 years in a leadership role.
• Experience with other global BPO service providers preferred.
• Expertise in R2R, P2P, O2C processes, SLA governance, and finance transformation.
• Strong contract management and stakeholder engagement skills.
• Strategic thinking and advanced problem-solving abilities.
• Demonstrated leadership and team management skills.
• Proven capability in driving transformation and continuous improvement.
• Strong commercial acumen and expertise in SLA/contract governance.
• Excellent verbal and written communication skills.
• Robust finance acumen.

Total Rewards

The salary range for this position is $112,000 - $208,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as “Deloitte Days”, dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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