Senior Leader, Ops Risk Systems & Support

RBC; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading Canadian financial institution is seeking an Associate Director to join their Group Risk Management team in Toronto. The role involves leading a team to deliver technical support and enhance operational processes. The ideal candidate will possess a Bachelor's degree and 5-8 years of experience in relevant fields such as financial services or information technology, alongside proven leadership and analytical skills. The position offers full-time employment in a dynamic work environment focused on continuous improvement.

Benefits

Coaching and development opportunities

Dynamic and collaborative team environment

Qualifications

• 5-8 years of experience in financial services, information technology, or operational areas that support risk/compliance.
• 3+ years in a leadership role with a strong people management background.
• Proven experience in technical support or customer service with excellent problem-solving skills.

Responsibilities

• Lead a team to provide operational and technical support for various applications.
• Manage relationships with stakeholders and ensure service standards are met.
• Drive efficiency and continuous improvement in operational processes.

Skills

Analytical Thinking

Customer Service

Problem Management

Interpersonal Relationships

Change Management

Education

Bachelor's Degree

Tools

MS Office applications

Governance, Risk and Compliance (GRC) solutions

Job description

A leading Canadian financial institution is seeking an Associate Director to join their Group Risk Management team in Toronto. The role involves leading a team to deliver technical support and enhance operational processes. The ideal candidate will possess a Bachelor's degree and 5-8 years of experience in relevant fields such as financial services or information technology, alongside proven leadership and analytical skills. The position offers full-time employment in a dynamic work environment focused on continuous improvement.