Senior IT Support Analyst — Azure/365 & Onsite

Net2Net IT Solutions Inc; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technical support company in Mississauga is hiring a Technical Support Analyst to manage client infrastructure and software support. This full-time position requires at least 5 years of experience and expertise in Microsoft Active Directory and technical support. The role involves working onsite, a mandatory background check, and offers competitive salary and benefits. Candidates must be authorized to work in Canada, and no sponsorship will be provided.

Benefits

Competitive salary

Flexible and comprehensive benefits

Free snacks and beverages

Free parking

Business casual work environment

Qualifications

• Minimum 5 years of experience in a technical support role.
• Comprehensive knowledge of Microsoft Active Directory, Azure AD, domains, and group policies.
• Basic knowledge of network protocols and communication hardware.

Responsibilities

• Provide Level 2 and 3 diagnosis and resolution of technical issues.
• Install, configure, and support desktop software and applications.
• Manage onboarding and offboarding processes for users.
• Provide after-hours and on-call support as needed.

Skills

Technical support

Microsoft Active Directory

Microsoft 365

VPN services

Communication hardware knowledge

Education

Post-secondary education in IT

Tools

Windows OS

Help desk software

CAD applications

Adobe Suite

Job description

A technical support company in Mississauga is hiring a Technical Support Analyst to manage client infrastructure and software support. This full-time position requires at least 5 years of experience and expertise in Microsoft Active Directory and technical support. The role involves working onsite, a mandatory background check, and offers competitive salary and benefits. Candidates must be authorized to work in Canada, and no sponsorship will be provided.