Senior IT Partnership & Success Manager

J.D. Irving, Limited; City of Moncton; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology firm in Canada is looking for a Business Success Manager to enhance customer satisfaction and oversee IT systems and operations. This role requires extensive IT experience and progressive leadership skills. Responsibilities include building customer relationships, managing IT teams, overseeing project delivery, and ensuring that business objectives align with technological solutions. The ideal candidate will possess an undergraduate degree in Engineering, Business, or Computer Science as well as relevant certifications.

Qualifications

• 10+ years of IT experience.
• Progressive leadership experience.

Responsibilities

• Build and maintain relationships with customers to understand goals.
• Oversee management of IT systems and operations for efficiency.
• Lead and manage IT teams, including hiring and training staff.
• Advocate for customers within the company.
• Guide customers in using products effectively.
• Manage technology projects, ensuring on-time and on-budget delivery.
• Ensure accurate resource allocations.
• Monitor satisfaction and identify improvement opportunities.
• Collaborate with internal teams for partner success.
• Communicate updates and address customer concerns.
• Identify opportunities for leveraging enterprise products.
• Communicate IT initiatives' value to leadership.
• Support transition to new technologies.
• Meet enterprise risk requirements and address risks.
• Manage incidents with a focus on process improvement.

Skills

IT experience

Leadership

Customer relationship management

Education

Undergraduate degree in Engineering, Business or Computer Science

Tools

Business Relationship Management Certification

PROSCI Certification

ITIL Certifications

Job description

A technology firm in Canada is looking for a Business Success Manager to enhance customer satisfaction and oversee IT systems and operations. This role requires extensive IT experience and progressive leadership skills. Responsibilities include building customer relationships, managing IT teams, overseeing project delivery, and ensuring that business objectives align with technological solutions. The ideal candidate will possess an undergraduate degree in Engineering, Business, or Computer Science as well as relevant certifications.