Senior Information Technology Specialist

Ari Agency Executive Search & Digital Recruitment; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Toronto is seeking an experienced IT Support Specialist to ensure the smooth operation of IT infrastructure and provide exceptional support to staff. This full-time role involves hardware management, software integration, and CRM customizations to enhance efficiency. Ideal candidates will have strong problem-solving and communication skills, along with a proven background in IT support.

Qualifications

• Proven experience in IT support or a related field.
• Strong knowledge of hardware and software management.
• Basic understanding of security monitoring and user license management.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Manage hardware purchases, repairs, and setups.
• Conduct software trials and integration projects.
• Customize Dynamics 365 CRM for operational needs.
• Perform 1st-level security monitoring.
• Manage Office 365 user licenses.
• Customize SharePoint to streamline workflows.
• Handle ERP system ticket management.
• Troubleshoot PowerBI and data integration issues.

Skills

IT support experience

Problem-solving skills

Communication skills

Hardware management

Software management

Tools

Dynamics 365 CRM

SharePoint

PowerBI

Job description

Our freight forwarding client is searching for a dedicated and proactive IT Support Specialist to join their team. This role is crucial in ensuring the smooth operation of their IT infrastructure and providing top-notch support to staff. If you are passionate about technology, enjoy solving problems, and have a knack for customer service, this role is for you. Your contributions will directly impact the efficiency and effectiveness of operations.

Responsibilities

• Hardware Management : Purchase, warranty, repair, and setup of hardware to ensure all equipment is functional and up-to-date
• Software Integration : Conduct software trials and manage new integration projects to enhance IT capabilities
• CRM Customizations : Customize and maintain Dynamics 365 CRM to meet specific operational needs
• Security Monitoring : Perform 1st-level security monitoring to protect systems from potential threats
• User License Management : Manage Office 365 user licenses to ensure compliance and optimal usage
• SharePoint Customization : Customize SharePoint using Power Automate and Flow to streamline workflows and improve efficiency
• ERP System Tickets : Manage the creation, follow-up, and deployment of tickets related to the internal ERP operational system. The actual resolution of these tickets will be handled by the ERP provider’s support team
• PowerBI and Data Integration : Set up and troubleshoot issues related to PowerBI and data transfer / integration to support data-driven decision-making

Must-Haves

• Proven experience in IT support or a related field
• Strong knowledge of hardware and software management
• Basic understanding of security monitoring and user license management
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks effectively

Assets

• Experience with Dynamics 365 CRM customizations and SharePoint
• Familiarity with PowerBI and data integration processes

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Freight and Package Transportation