Senior Incident & Production Support Engineer

FISPAN; Vancouver; On-site; CAD 93,000 - 110,000; Full time

Job summary

A leading FinTech company located in downtown Vancouver is seeking a dynamic individual to join their team as a Technical Support Specialist. The role requires strong troubleshooting skills to assist Tier 1 client issues, manage incidents effectively, and provide mentorship to junior team members. The ideal candidate will thrive in a collaborative growth environment, receiving support for ongoing professional development while contributing to a rapid growth culture. Competitive salary and benefits offered.

Benefits

Health and dental benefits

Paid time off

Mentorship programs

Access to fitness center

Qualifications

• Strong understanding of complex technical issues.
• Experience in incident and problem management.
• Ability to mentor junior team members.

Responsibilities

• Maintain understanding of FISPAN software to troubleshoot clients' issues.
• Act as primary point of contact for all technical incidents.
• Lead efforts for root cause analysis of recurring incidents.
• Provide guidance and mentorship to junior staff.

Skills

Technical troubleshooting

Incident management

Root cause analysis

Communication

Mentorship

Job description

A leading FinTech company located in downtown Vancouver is seeking a dynamic individual to join their team as a Technical Support Specialist. The role requires strong troubleshooting skills to assist Tier 1 client issues, manage incidents effectively, and provide mentorship to junior team members. The ideal candidate will thrive in a collaborative growth environment, receiving support for ongoing professional development while contributing to a rapid growth culture. Competitive salary and benefits offered.