Senior Director of Operations – EIV & Services

Kount; Montreal; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial services company in Canada is seeking a Senior Operations Leader to manage a diverse portfolio, including implementation and support services. The successful candidate will lead a high-performing team, ensure operational performance, and drive process improvements. Candidates must possess a Bachelor's degree and extensive experience in operations leadership, with strong problem-solving and communication skills. This role offers a full-time schedule and competitive benefits.

Qualifications

• 7+ years of experience in Operations Leadership, preferably in financial services.
• Strong understanding of implementation processes and call center management.
• Technical problem-solving skills for data integrity.

Responsibilities

• Lead, mentor, and develop a high-performing team.
• Optimize resource allocation and workflow.
• Engage directly with customers to resolve issues.
• Maintain operational performance of EIV exchange.
• Continuously identify and implement process improvements.

Skills

People Management

Problem Solving

Communication Skills

Capacity Planning

Data Analysis

Education

Bachelor's degree in Business Administration, Operations Management, Information Technology, or related field

Master's degree

Job description

A leading financial services company in Canada is seeking a Senior Operations Leader to manage a diverse portfolio, including implementation and support services. The successful candidate will lead a high-performing team, ensure operational performance, and drive process improvements. Candidates must possess a Bachelor's degree and extensive experience in operations leadership, with strong problem-solving and communication skills. This role offers a full-time schedule and competitive benefits.