Senior Deposit & Payments Ops Specialist

BMO Financial Group; Montreal; On-site; CAD 38,000 - 71,000; Full time

Job summary

A financial services company in Montreal is seeking a Customer Service Representative to analyze data, support stakeholders, and execute service requests. The ideal candidate should possess 2-3 years of experience, be fluent in both French and English, and have strong analytical and communication skills. Emphasis on teamwork and problem-solving is crucial. This role offers a salary range of CAD 38,500 - CAD 71,000 with various benefits including health insurance and tuition reimbursement.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Performance-based incentives

Qualifications

• Typically 2 - 3 years of relevant experience.
• Fluent in French and English.
• Specialized knowledge in customer service processes.

Responsibilities

• Analyze data and provide insights.
• Communicate with stakeholders to achieve business objectives.
• Execute routine service requests and transactions.
• Ensure all Service Level Agreements are met.
• Identify and resolve discrepancies as per guidelines.

Skills

Data analysis

Communication

Collaboration

Multi-tasking

Problem-solving

Prioritization

PC skills (MS Word, Excel, PowerPoint)

Education

Post-secondary degree

Job description

A financial services company in Montreal is seeking a Customer Service Representative to analyze data, support stakeholders, and execute service requests. The ideal candidate should possess 2-3 years of experience, be fluent in both French and English, and have strong analytical and communication skills. Emphasis on teamwork and problem-solving is crucial. This role offers a salary range of CAD 38,500 - CAD 71,000 with various benefits including health insurance and tuition reimbursement.