Senior Customer Success Manager, SaaS Growth & Renewals

N-able Technologies Ltd.; Ottawa; On-site; CAD 120,000 - 173,000; Full time

Job summary

A global software company is seeking a Customer Success Manager in Ottawa to manage client accounts and ensure customer satisfaction. Responsibilities include maintaining relationships, leading account management discussions, and identifying growth opportunities. The ideal candidate has 3-5 years of experience in customer success or account management and a strong understanding of the MSP industry. Competitive salary with benefits like medical coverage and retirement savings plan are offered.

Benefits

Medical, dental and vision coverage

Generous PTO and observed holidays

Paid Volunteer Days

Retirement Savings Plan

Employee Stock Purchase Program

On-site gym access

Custom learning experience

Qualifications

• 3-5 years of experience as a Customer Success Manager, Account Manager, or Account Executive.
• Proven track record of delivering presentations and Business Reviews.
• Advanced understanding of the MSP industry.

Responsibilities

• Manage a designated Book of Business.
• Exceed customer expectations and maintain relationships.
• Lead commercial discussions with partners and recommend solutions.

Skills

Customer Success Management

Account Management

Stakeholder Management

Cross-sell and Upsell

Job description

A global software company is seeking a Customer Success Manager in Ottawa to manage client accounts and ensure customer satisfaction. Responsibilities include maintaining relationships, leading account management discussions, and identifying growth opportunities. The ideal candidate has 3-5 years of experience in customer success or account management and a strong understanding of the MSP industry. Competitive salary with benefits like medical coverage and retirement savings plan are offered.