Senior Customer Success Engineer

ZipRecruiter; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in Application Risk Management is seeking a Senior Customer Success Engineer to support customers in product adoption and resolve technical challenges. Ideal candidates will have a mix of technical expertise and strong business relationship skills. Responsibilities include collaborating on customer onboarding and aligning Veracode solutions with customer needs.

Benefits

Outstanding Medical, Dental, and Vision Coverage

Wellness benefits

"Take What You Need" time off policy

Extensive development and training offerings

Generous 401k match

Qualifications

• Minimum five years' experience in information security or software development.
• Customer facing experience with strong business relationship skills.
• Effective working independently and in a team.

Responsibilities

• Understand technologies and challenges in cloud security and application security.
• Match Veracode solutions to customer's needs.
• Collaborate on customer onboarding.

Skills

Information security expertise

Strong listening and relationship skills

Collaboration and motivation skills

CI/CD integration experience

Scripting with Python

Tools

AWS

Azure DevOps

GitHub

Jenkins

Job description

Overview

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business.

The ideal candidate will have a mix of technical and business savvy, bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us.

Responsibilities

• Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program
• Match Veracode solutions to customer's technical, security, and business needs.
• Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment.
• Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch.
• Demonstrate and integrate Veracode products across the entire software development toolchain.
• Present Veracode's vision, strategy and product roadmaps to executives and technical management.
• Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions.
• Keep abreast of security industry trends, emerging development technologies and apply them to improve customer's technical goals.

Required Skills

• Minimum five years' experience in the information security or software development industry.
• Customer facing experience with strong listening and business relationship skills.
• Ability to collaborate with and motivate groups towards a unified goal.
• Must be effective working independently and in a team setting.
• System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.)
• Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL)

What we offer you

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
• Wellness benefits to help you focus on what\'s most important.
• "Take What You Need" time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Senior

Employment opportunities are available to all applicants without regard to, marital status, veteran status, or status.

Fraudulent Recruitment Alert

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

• Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
• Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
• Email Verification: Recruiting emails from Veracode will always originate from an "veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at [e-mail] before taking any further action.