Senior Customer Experience Associate - Marda Loop Branch, Calgary, AB (26.25 Hours/Week)

Scotiabank; Calgary; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading banking institution is looking for a Senior Customer Experience Associate in Calgary. The ideal candidate will build strong customer relationships, assist with banking needs, and promote digital banking solutions. With a strong emphasis on service and sales, this role demands a proactive and friendly approach. Previous banking experience is preferred. Expect a competitive compensation package and professional development opportunities in a collaborative team environment.

Benefits

Competitive compensation and benefits

Career development opportunities

Inclusive workplace environment

Qualifications

• Experience in conducting simple sales and proactive marketing calls.
• Strong technical skills for promoting digital banking options.
• Previous banking experience is a strong asset.

Responsibilities

• Act as a lobby leader to assist customers effectively.
• Build strong customer relationships and deliver excellent service.
• Identify and fulfill sales opportunities to contribute to the branch's targets.

Skills

Customer relationship building

Technical skills for digital banking

Sales and marketing experience

Job description

Senior Customer Experience Associate - Marda Loop Branch, Calgary, AB (26.25 Hours/Week)

Requisition ID: 244158

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day‑to‑day accounts, fulfilling pre‑approved credit opportunities, and processing GICs
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

In this role you will

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Ideal candidate

• Willing to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills, able to promote and demonstrate the use of digital/self‑service banking options
• Previous banking experience is a strong asset

Benefits

• The opportunity to join a forward‑thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers
• You can expect to be recognized and rewarded for high performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location: Calgary, Alberta, Canada

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.