Senior Claims Learning Coach - Bodily Injury

Co-operators Group Limited; Edmonton; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Senior Claims Learning Coach to support training delivery and coaching in complex claims scenarios. The role requires a strong focus on client needs with a minimum of 5 years of relevant experience. The ideal candidate will possess post-secondary education in Insurance and Risk Management and has demonstrated mentoring abilities. This hybrid role offers opportunities for personal and professional growth within a supportive culture.

Benefits

Training and development opportunities

Flexible work options

Holistic health programs

Volunteer opportunities

Qualifications

• Minimum 5 years of discipline specific experience.
• Experience with manual reserving processes and guidelines.
• Demonstrated ability to mentor and coach staff.

Responsibilities

• Co-facilitate training and workshops as a Subject Matter Expert.
• Evaluate learners through training assessments and feedback.
• Provide coaching to learners in complex situations.

Skills

Coaching or supervisory experience

Critical thinking

Communication skills

Trust-building

Education

Post-secondary education in Insurance and Risk Management

Chartered Insurance Professional designation

Job description

Company : CGIC

Department : Claims

Employment Type : Permanent Full Time

Work Model : Hybrid

Language : English is required, French is an asset.

Additional Information : This / these role(s) is / are currently vacant.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Senior Claims Learning Coach, you will support content curation, training delivery, and coaching of complex claims to develop talent and proficiency with the Bodily Injury team. You will work closely with the Claims Learning and Development Team, leaders and colleagues on the delivery of an impactful learner experience contributing to exceptional client service, goal achievement and employee development.

How you will create impact

• Partnering with Claims Learning to co-facilitate and / or participate in training and workshops where complexity of content requires Subject Matter Expert.
• Leading the evaluation of learners through training assessments, observation and feedback sessions, ensuring foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
• Providing coaching to learners through ambiguous situations driving autonomous decision making to resolve complex claims.
• Providing exceptional client service in accordance with claims service and quality standards during phone and / or field interactions.
• Partnering with leaders, learners and Claims Learning to determine critical areas requiring learning resources and skills development and feedback to Technical Supervisors during the learning phase.

How you will succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team

• You have two years of coaching or supervisory experience with demonstrated ability to mentor, coach and contribute to the learning and development of staff.
• Minimum 5 years of discipline specific experience.
• You have a post-secondary education in Insurance and Risk Management or related field.
• You have or working towards your Chartered Insurance Professional designation.
• You have or working towards the Provincial adjuster licenses.
• Expert knowledge of policy wordings, legislation and regulations and comprehensive knowledge of insurance policies.
• Demonstrated ability to mentor, coach and contribute to the development of staff by supporting people to take risks and experiment through prompt and specific feedback.
• Demonstrated ability to interpret and explain complex situations / concepts using simple and precise language to drive effective knowledge and skill transfer.
• Experience with manual reserving processes and guidelines.

What you need to know

• You will travel occasionally.
• This role involves direct contact with clients and / or service providers.
• Flexibility with shifts is required Monday to Friday to accommodate various time zones.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.