Senior Business Data Advisor, Client Experience, Marketing and Products

iA Financial Group; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial services company in Ontario is looking for a Senior Business Data Advisor to define and execute data strategies that enhance customer experience, retention, and operational efficiency. The ideal candidate will have at least 10 years of experience in data analytics and group solutions, with advanced proficiency in French. They will work in a hybrid environment and enjoy competitive benefits including flexible insurance and pension plans.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Telemedicine

Wellness days

Qualifications

• 10 years of experience in group solutions or customer experience.
• Advanced proficiency in French for stakeholder presentations.

Responsibilities

• Define and execute the data strategy for the Customer Experience division.
• Create value-added analyses for clients and internal teams.
• Build a holistic vision of customer experience for engagement.

Skills

Driving data strategies

Influencing in multidisciplinary environments

Transforming complex data

Simplifying technical concepts

Strategic leadership

Job description

Job Description

Job Title

Senior Business Data Advisor, Client Experience, Marketing and Products

Build the future with us

Are you passionate about data value and eager to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As a Senior Data Advisor, Client Experience, Marketing and Products, you will play a key role in defining and activating data strategies that maximize customer experience, retention, operational efficiency, and growth through innovation.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Senior Business Data Advisor, you’ll be at the core of our mission. Here are the main responsibilities:

• Define and execute the data strategy and roadmap for the Customer Experience, Marketing and Products division.
• Create value-added analyses for clients, advisors, and internal teams.
• Build a holistic vision of the customer experience to identify actionable levers that maximize engagement and retention.
• Enhance data capabilities to support business priorities.
• Develop dashboards, update key performance indicators (KPIs), and create data environments and governance processes in collaboration with the Data Governance and Analytics team, ensuring alignment with business needs.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for their ability to drive data strategies and influence in a multidisciplinary environment.
• Stands out for their expertise in analytics and ability to transform complex data into actionable recommendations.
• Demonstrates strong skills in simplifying technical concepts for diverse audiences.
• Combines strategic leadership with strong tactical execution capabilities.
• Has 10 years of experience in group solutions, data analytics, or customer experience, with a solid understanding of the insurance and group savings business domain.
• Possesses an advanced level of French proficiency, as the role requires presenting analyses and recommendations to key internal stakeholders in French on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s) Québec, Québec Other Possible Location(s) Montreal, Quebec, Toronto / 26 Wellington Street East (40 Hrs)

Company

iA Financial Group

Posting End Date 2026-01-09

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.