Senior Account Manager

KEV Group; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing SaaS company in Toronto is seeking a Senior Account Manager to act as a trusted advisor to customers, driving the adoption of their products and ensuring successful outcomes. Candidates should have a strong SaaS background and excellent communication skills. The role offers a competitive salary, health benefits, and opportunities for professional development.

Benefits

Competitive salary

Comprehensive health and dental benefits

Professional development opportunities

Qualifications

• 5+ years of experience managing customer relationships focused on upsell/cross-sell.
• Ability to build relationships at multiple organizational levels.
• Self-driven with resilience to perform in a fast-paced environment.

Responsibilities

• Manage the customer portfolio for the region.
• Drive value realization and ensure customers achieve expected ROI.
• Lead customer meetings and business reviews.

Skills

Customer relationship management

Excellent communication

Business acumen

SaaS product knowledge

Problem-solving

Job description

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About KEV :

KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, our SchoolCash platform provides real-time visibility and control over how districts and schools create, collect, manage, track, and reconcile these funds. Parents benefit from an easy-to-use solution that offers convenience and supports all payment types. More than 26,000 schools across North America rely on our solutions to manage over $4 billion in activity funds annually.

Why Join KEV?

• Work in an industry that benefits children, parents and schools
• Do meaningful and purpose-driven work, and make a real impact
• Join a quickly growing organization with real opportunity for learning and growth
• Passionate and accessible leadership team that cares about people, personally and professionally

The Senior Account Manager acts as a trusted advisor to KEV customers in their region and guides their success with KEV SchoolCash products. The role involves increasing adoption and usage of these products, and is responsible for revenue growth within accounts. Candidates should have a strong SaaS background, business acumen, and excellent communication skills. Collaboration with internal teams such as Support, Sales, Marketing, and Product Development is essential to optimize the customer experience.

Responsibilities :

• Manage the customer portfolio for the region, understanding accounts and acting as a trusted advisor to ensure successful adoption of KEV's solutions
• Drive value realization and ensure customers achieve expected ROI
• Represent customer feedback to internal teams regarding product, services, and support
• Monitor customer health, product usage, and adoption to ensure retention
• Expand revenue through upgrades, cross-sell/add-on sales, and increased transactional usage
• Lead customer meetings and business reviews
• Identify opportunities for account expansion and growth
• Partner with Sales and Marketing to generate references, case studies, and partnership opportunities
• Participate in industry and customer conferences such as user groups and associations

Requirements and Skills :

• 5+ years of experience managing customer relationships with a focus on upsell/cross-sell
• Experience in K-12 education sector preferred
• Ability to build relationships at multiple organizational levels
• Proven ability to facilitate product adoption
• Self-driven with resilience to perform in a fast-paced environment
• Experience conducting quarterly business reviews (QBR)
• Knowledge of school accounting and bookkeeping is an asset
• Experience working with cross-functional teams
• Excellent communication, presentation, and problem-solving skills
• Willingness to travel up to 30%

We Offer :

• Competitive salary
• Comprehensive health and dental benefits
• Professional development and continuing education opportunities
• Great colleagues and collaboration environment

This job description provides a general overview of the role and responsibilities. KEV Group is committed to accessibility and equal opportunity employment, accommodating individual needs as per the Accessibility of Ontarians with Disabilities Act, 2005 (AODA).

Position level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Software Development

Note: This job posting is active and not expired.