Senior Account Executive

Kintetsu World Express (HK) Ltd; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics service provider is looking for a Senior Account Executive to deliver top-notch customer service and manage client relationships. The role involves generating new business, maintaining customer satisfaction, and providing logistical solutions. Ideal candidates will have academic training in International Business and at least 5 years of relevant experience, with a strong emphasis on communication and analytical skills. Competitive compensation and benefits offered.

Benefits

Competitive compensation packages

Generous bonus program

Medical, dental, and vision insurance

Paid time off benefits

Defined Contribution Pension plan

Qualifications

• 5+ years’ experience in international business or related field.
• Working knowledge of international shipping and logistics.
• Ability to calculate financial figures accurately.

Responsibilities

• Generate new business by acquiring and expanding customer base.
• Maintain customer satisfaction and account management.
• Develop and present logistical solutions.

Skills

Customer service excellence

Sales strategies

Analytical skills

Proficient PC skills

Education

Formal Academic training in International Business or related field

Tools

CRM software

Microsoft Office (PowerPoint, Excel, Word)

Job description

Overview

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

KWE IS CURRENTLY HIRING FOR A SENIOR ACCOUNT EXECUTIVE

KWE is currently looking for a Senior Account Executive who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

Why KWE?

• On-going training and development to ensure your success.
• A fast-paced, dynamic, and fun environment with a great team.
• A generous bonus program linked to company & individual success.
• Competitive and equitable compensation packages.
• Dental, Medical, vision, Life, dependent life, and critical illness insurance.
• Employee Assistance Program.
• Paid time off benefits.
• Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
• Immediate RRSP eligibility.

Requirements

• Formal Academic training in International Business or related field and 5 + years’ experience and / or training; or equivalent combination of education and experience.
• Working knowledge of international shipping terms, Bill of Landing procedures, cargo documentation, liabilities, and insurance.
• Ability to read, analyze, and respond to common inquiries or complaints from customer, regulatory agencies, or members of the business community.
• Ability to effectively present effective sales strategies and corporate information at a senior level.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Proficient personal computer skills including electronic mail, Power Point, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Details of the Job

• Responsible to generate new business by acquiring new customers and / or expanding existing customers with other modes of transportation.
• Ensure customer satisfaction for ongoing account maintenance and preservation.
• Have a consultative approach when working on prospective clients.
• Develop and Present logistical solutions to prospective clients.
• Maintain CRM / SENS activity and build an opportunities pipeline to achieve goals and objectives.
• Communicate and advise international offices of our market capabilities.
• Review and research market changes; develop and suggest new marketing strategies to increase awareness and promote corporate image and marketing specific to the commodity sector.
• Educate and update clients on programs that have a direct effect on cost and responsibilities.
• Administration – submit weekly and monthly sales reports on time. Meet minimum productivity requirements.
• Lead proactive team efforts to achieve departmental and company goals.
• Ensure customer retention by monitoring communications between staff and clients.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and / or human resources.
• Lead by example and share knowledge and skills.
• Perform all other job- related duties as required by Director of Sales and Executives.