Security Team Lead - Full Time - Sherway Gardens Mall (People & Culture)

Paladin Security; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A security services company is seeking a Security Team Lead in Toronto, Ontario. The role involves leading security officers, conducting patrols, and maintaining safety at Sherway Gardens Mall. Candidates should have prior security experience and strong communication skills. This is a full-time position with competitive pay and benefits.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Free uniforms

Security license reimbursement

Additional perks

Qualifications

• Must be willing to stand, walk, and patrol for extended periods (8-12 hours).
• Must have at least 1 year of prior security experience.
• Experience in physical/mall security is considered an asset.

Responsibilities

• Lead, coach, and support security officers during assigned shifts.
• Conduct regular patrols and monitor all areas for risks.
• Coordinate incident response and report writing.

Skills

High degree of professionalism

Strong verbal communication skills

Strong written communication skills

Ability to work in a fast-paced environment

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position

Position: Security Team Lead

Site

Site: Sherway Gardens Mall - 25 The West Mall, Etobicoke.

Averaging Agreement

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Hours

Hours: Continental Rotating - 12 Hours 0900-2100-1100-2300

Status

Status: Full-Time Permanent

Pay

Pay rate: $21.52/hour

Posting Dates

Internal Posting Date: Sept 19, 2025

Internal Closing Date: Sept 26, 2025

External Closing Date: Oct 3, 2025

Site Description

CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.

Job Description

To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.

Key Responsibilities

• Lead, coach, and support security officers during assigned shifts
• Conduct regular patrols and monitor all areas for safety and security risks
• Coordinate incident response, report writing, and escalation as needed
• Maintain positive relationships with mall tenants, guests, and law enforcement
• Ensure compliance with site policies, procedures, and applicable legislation
• Assist with scheduling, training, and performance management of team members
• Provide detailed shift reports and updates to management

Qualifications

• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced environment

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today—daily pay available

Certification Requirements (All)

Use of Force
MOAB Training
Valid G Licence

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Franco Lopez

This is a Full-Time position 1st Shift, Continental Rotation - 0900-2100 & 1100-2300.

Relocation is not provided and travel is not required

Number of Openings for this position: 1