Security Supervisor

PURE Canadian Gaming; Lethbridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A gaming and entertainment company in Lethbridge, Alberta, is seeking a Security Supervisor to oversee the safety of customers and employees. The role requires excellent social skills, previous security and supervisory experience, and a focus on customer service. The ideal candidate will have strong communication abilities and be motivated to work in a fast-paced environment. Flexibility in shift availability is a must.

Qualifications

• 1-2 years security guard experience.
• Must be 18 years of age.
• Previous supervisory experience is an asset.
• Strong employee relation skills and abilities.
• Proficient in English verbal and written communication.
• AGLC ProTect certification required.

Responsibilities

• Responsible for the overall security of the casino facility.
• Ensure all monies and chips are safeguarded.
• Provide prompt, courteous, and friendly service to patrons.
• Compile written reports on all incidents.
• Conduct preventative patrols and enforce casino policy.

Skills

Customer Service

Safety Orientation

Mediating and Negotiating

Communication

Team Work

Tools

Outlook

Word

Job description

Overview

Title: Security Supervisor

Reports To: Security Manager

Summary

The Security Supervisor responsible for the safety of customers, employees and property. The Security Supervisor understands the role as an ambassador and provides positive experiences to all customers. This position requires developed social skills, supervisory, diplomacy and negotiating skills.

Core Competencies

• Customer Service
• Safety Orientation

• Mediating and Negotiating
• Communication
• Team Work

Job Duties

• Responsible for the overall security of the casino facility, casino employees, and volunteer workers
• Execute assigned duties in a positive and professional manner in accordance to AGLC regulations
• Ensuring that all monies and chips are safeguarded in accordance to AGLC
• Arming and disarming alarm systems as required
• Assuring guards remain at their assigned post until relieved or otherwise directed by the Security Supervisor
• Provide prompt, courteous, and friendly service to patrons and to fellow employees
• Compiling written reports on all incidents or reviewing those completed by guards and signing off on them
• Liaison with and provide assistance to local police service
• Conduct preventative patrols and enforcing casino policy
• Work with games managers to provide staff and patron safety
• Ensure ATMs and NRTs are locked up at close
• Knowledge of property fire regulations, fire doors, and power outage duties
• Relieve Monitor Room when required

Requirements

• 1-2 years security guard experience
• Must be 18 years of age
• Previous supervisory experience is an asset
• Strong employee relation skills and abilities
• Proficiency in both Outlook and Word is an asset
• Able to meet tight deadlines while maintaining organization and detail
• Highly motivated and team orientated
• Possess a highly developed attention to detail
• Proficient in English verbal and written communication
• AGLC ProTect
• AGLC Deal Us In Phase 1 (Phase 2 an asset)
• Gaming Worker Registration an asset
• Security Services and Investigators License an asset
• Lift and carry over 50lbs
• Requires open availability

Work Conditions

• Prolonged periods of standing
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, lifting to over 50 pounds without assistance.
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment