Second Cup Supervisor - Dalhousie University

Aramark Canada; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A food service management company is seeking a Second Cup Supervisor in Halifax. The role involves coordinating daily activities, training staff, and ensuring high customer service standards. Ideal candidates have 1-2 years of supervisory experience in the food service industry and possess strong communication and management skills. Flexibility for evening and weekend shifts is essential.

Benefits

Comprehensive group benefit program

Employee meal plan

Complimentary uniforms

Qualifications

• 1-2 years experience in the food service industry as a Supervisor.
• Evening and weekend work may be required.

Responsibilities

• Coordinate and oversee the day-to-day activities of the franchise location.
• Train, orient, and monitor new team members.
• Handle customer service complaints with a sense of urgency.

Skills

Outstanding communication skills

Strong customer service skills

Strong prioritization and time management

Flexible

Education

Diploma / Degree in Culinary Management, Hospitality, Nutrition or related field

Job description

Overview

Join to apply for the Second Cup Supervisor - Dalhousie University role at Aramark Canada.

Aramark Canada is seeking an individual with a passion for customer service to join the team at Second Cup as a Supervisor. Reporting to the Retail Director, the Second Cup Supervisor is responsible for coordinating and overseeing the day-to-day activities of the franchise location, including the supervision of the front line team.

Responsibilities

• Lead by example and demonstrate the importance of treating every team member, customer and client with respect
• Train, orient, and monitor new team members
• Assist in ensuring optimal team member coverage at all times and work various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Monitor staffing levels and report to manager any changes that may be required
• Monitor completion of front line product labelling, temperature logs, waste logs, and production logs
• Assist with any onsite promotions and advertising provided by Marketing Manager
• Ensure cleanliness of operation throughout service
• Monitor cash handling procedures
• Handle customer service complaints with assistance from manager with appropriate sense of urgency
• Other job duties as assigned

Qualifications

• Diploma / Degree in Culinary Management, Hospitality, Nutrition or related field
• 1-2 years experience in the food service industry as a Supervisor
• Outstanding communication skills
• Strong prioritization and time management
• Strong customer service skills
• Flexible; evening and weekend work may be required

Aramark offers a comprehensive group benefit program, employee meal plan, complimentary uniforms, and other incentives.

Aramark Canada is an equal opportunity employer. Accommodations for those with disabilities are available upon request.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We strive to do great things for each other, our partners, our communities, and our planet. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Food and Beverage Services