Seasonal Service Team Member Part Time - Friday & Saturday 3AM / 5AM - Langford

Michaels Stores; Langford; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading craft and hobby retailer is looking for a Seasonal Service Team Member in Langford, BC. You will assist customers with shopping, provide checkout support, and engage in various in-store processes. Ideally, you have retail or customer service experience. This position pays between $17.85 and $20.80, depending on experience and availability.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred retail and/or customer service experience.

Responsibilities

• Help customers shop and locate products.
• Provide a fast and friendly checkout experience.
• Engage customers on rewards program benefits.
• Assist with omni-channel processes including BOPIS.
• Support shrink and safety programs.

Skills

Retail experience

Customer service experience

Job description

Overview

Seasonal Service Team Member Part Time - Friday & Saturday 3AM / 5AM - Langford at Michaels Stores. Must be available to work Friday and Saturdays, as early as 3AM. Location: Vancouver Island - Langford, BC.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Qualifications

• Retail and / or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Eligibility & Requirements

• Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay

17.85 - $20.80

About Michaels

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

Benefits

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit mikbenefits.com.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.