Seasonal Sales Associate- Rideau Centre

Tapestry, Inc.; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

A global fashion retailer in Ottawa seeks a Sales Associate to enhance customer service and drive sales. Ideal candidates will have 1-3 years of retail experience, strong communication skills, and a passion for fashion. Responsibilities include fostering customer relationships, supporting store operations, and achieving sales targets. The position offers a dynamic work environment and flexibility to meet scheduling needs.

Benefits

Employee discounts

Flexible schedule

Career development opportunities

Qualifications

• 1-3 years of previous sales experience, preferably in a luxury retail service environment.
• Knowledge of fashion trends and competition in the marketplace.
• Flexibility to meet scheduling expectations, including nights, weekends, and holidays.

Responsibilities

• Maintain a calm and professional demeanor at all times.
• Build lasting and loyal relationships with customers.
• Support store inventory processes by handling shipments.

Skills

Sales experience

Customer service

Teamwork

Communication

Education

High school diploma

Tools

Cash register systems

Basic computer skills

Job description

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. The Sales Associate role is an integral part of the store’s overall success, focusing on brand commitment, customer service, and driving results.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Responsibilities

• Maintain a calm and professional demeanor at all times.
• Welcome feedback and adapt behaviors accordingly.
• Remain solution-oriented; be adaptable and flexible to changing business and store needs.
• Foster teamwork, trust and collaboration with internal and external customers.
• Promote and endorse a team selling environment and create enthusiasm for a shared vision and mission.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Build lasting and loyal relationships with customers and contribute to overall store financial results.
• Follow up with customers consistently and genuinely to influence/close sales.
• Work with multiple customers simultaneously and prioritize effectively.
• Attend to the unique and individual shopping needs of each customer; tailor approach by reading cues.
• Cross-sell and encourage product add-ons related to the customer’s needs.
• Discuss product features and build the sale through cross-selling skills.
• Communicate current pricing and promotional strategy to customers.
• Provide in-depth product knowledge, including features, benefits and overall value.
• Establish credibility as a personal fashion advisor through fashion awareness and knowledge of competition.
• Demonstrate Coach’s Selling and Service expectations and represent Coach as a brand ambassador.
• Take ownership of personal survey results and create plans to improve areas of opportunity.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Deliver results with awareness of personal and store metrics, partnering with management on sales and clienteling strategies.
• Understand organizational objectives and align decisions with company priorities.

Operations

• Prepare store by organizing functional areas, perform routine cleaning, maintain visual merchandising standards.
• Efficiently process customer transactions (purchase, return, exchange, found order).
• Support cash-wrap as needed to process purchases, returns, and exchanges.
• Support store inventory processes by handling shipments, stocking, replenishing the sales floor and maintaining organization in stockroom and on the floor.
• Replenish inventory on the sales floor as needed.
• Adhere to all retail policies and procedures including POS, Operations and Asset Protection.
• Maintain a clean and tidy selling floor at all times.
• Complete daily operational tasks in a timely manner without impacting service or Coach standards.
• Ability to adapt to change and handle ambiguity, remain focused and take initiative.
• Demonstrate interpersonal savvy, creativity, customer focus and drive for results in daily tasks.

Qualifications

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
• Physical: Ability to work at a fast pace; effective communication with customers and team; ability to maneuver the sales floor, stock room; climbing, bending, kneeling; frequently lift/carry up to 25 pounds and up to 50 pounds for product shipment transfers.
• Schedule: Flexibility to meet Coach Scheduling & Availability expectations, including nights, weekends and holidays.

Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Company Competencies

• Courage: Provides direct feedback and addresses issues promptly, even without direct reports.
• Creativity: Generates new and valuable ideas and connections.
• Customer Focus: Puts customers at the center of decisions and builds trust.
• Dealing with Ambiguity: Capable of handling change and uncertainty effectively.
• Drive for Results: Consistently aims to exceed goals and deliver outcomes.
• Interpersonal Savvy: Builds constructive relationships and diffuses tension.
• Learning on the Fly: Learns quickly and adapts to new problems.

Our Competencies for All People Managers

• Strategic Agility: Anticipates future trends and crafts credible strategies.
• Developing Direct Reports and Others: Provides development opportunities and plans.
• Building Effective Teams: Builds morale and collaboration within teams.

EEO and Accessibility

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected characteristic or status.

ADA: Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]. Visit Tapestry, Inc. at http://www.tapestry.com/.

Job Segment: Brand Ambassador, Asset Protection, Retail Sales, Seasonal, Marketing, Retail, Sales