Seasonal Sales Associate- Rideau Centre

COACH; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A global fashion retailer is seeking a Sales Associate in Ottawa. This role involves providing outstanding customer service, fostering relationships, and driving sales in a team environment. Ideal candidates are adaptable, creative, and committed to contributing to a positive shopping experience. Responsibilities include managing customer interactions, processing transactions, and maintaining store standards. Competitive salary and opportunities for growth offered.

Benefits

Competitive salary

Opportunities for growth

Inclusive workplace

Qualifications

• Ability to maintain a calm demeanor and adapt to changing business needs.
• Strong communication skills to connect with customers.
• Demonstrated ability to drive business through sales strategies.

Responsibilities

• Maintain professionalism while serving customers on the sales floor.
• Build lasting relationships with customers through personalized service.
• Process customer transactions efficiently at the cash-wrap.

Skills

Customer Focus

Interpersonal Savvy

Drive For Results

Creativity

Job description

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Responsibilities

• SALES FLOOR: Maintains a calm and professional demeanor at all times
• Welcomes feedback and adapts behaviors as appropriate
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Promotes and endorses a team selling environment
• Creates enthusiasm and positivity for a shared vision and mission
• Leverages Coach's tools and technology to support relationship building and clienteling efforts
• Builds lasting and loyal relationships with customers
• Flexes personal selling techniques to contribute to overall store financial results
• Follows up with customers consistently and genuinely to influence/close the sale
• Works with multiple customers simultaneously and breaks away as appropriate
• Attends to the unique and individual shopping needs of each customer
• Sensitive to customers' needs and tailors approach by reading cues
• Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Demonstrates Coach's Selling and Service expectations at all times
• Represents Coach as a brand ambassador
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team
• Understands organizational objectives and makes decisions that align with Company priorities

• OPERATIONS: Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Replenishes inventory on sales floor as needed
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Maintains a clean and tidy selling floor at all times
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Competencies

• Dealing with Ambiguity
• Perseverance
• Learning on The Fly
• Interpersonal Savvy
• Creativity
• Customer Focus
• Drive For Results

Additional Requirements

Our Competencies for All People Managers

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID: 112927