Seasonal Retail Sales Associate (Early Morning) - Sherway Gardens

Gap Inc.; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A prominent retail company in Toronto is seeking a Customer Service Associate to engage with customers and provide excellent service. The role involves educating customers on products, supporting sales efforts, and enhancing the customer experience in a fast-paced environment. Ideal candidates are good communicators, flexible, and passionate about retail. Join a team where building brand loyalty and delivering productivity is key.

Qualifications

• Good communicator able to interact effectively with customers and team.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and capable of thriving in a fast-paced environment.
• Problem solver focused on continuous improvement, open to feedback.

Responsibilities

• Treat all customers and employees with respect.
• Educate customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience with omnichannel offerings.
• Support various store functions as required.
• Maintain a clean and organized work center.
• Handle customer interactions and issues professionally.
• Execute operational processes effectively.

Skills

Communication Skills

Customer Service

Problem Solving

Retail Technology Use

Flexibility

Job description

Overview

About the Role: In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
• Passionate about retail and thrive in a fastpaced environment
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs