Seasonal Guest Services Representative (UNIFOR TEC Customer Care) Contract

Cadillac Fairview; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent property management firm in Toronto is seeking a Guest Services Representative to assist visitors at the CF Toronto Eaton Centre. Responsibilities include providing information about services and events, connecting with tenants, and supporting marketing efforts. Ideal candidates are customer-service focused with strong interpersonal and communication skills, and should hold a diploma or certificate in Hospitality & Tourism. Join us for a rewarding career with excellent benefits.

Benefits

Competitive rewards package

Best-in-class benefits

Pension plan

Qualifications

• 1+ years of customer service, marketing and/or public relations experience preferred.
• Good understanding of cash balancing and bookkeeping skills.
• Extensive knowledge of the City of Toronto and surrounding area.

Responsibilities

• Assist customers in person and over the phone with information.
• Connect with tenants and customers by delivering Memos and newsletters.
• Summon security during emergencies.

Skills

Customer-service focused

Strong interpersonal skills

Outstanding communicator

Multi-tasker

Able to work under pressure

Education

Diploma or certificate in Hospitality & Tourism

Tools

Gmail

Excel

Word

Job description

Overview

Role Impact : To aid and assist visitors to CF Toronto Eaton Centre by providing excellent service and maintaining a hospitable environment

What you will deliver

• Assist visitors / customers in person, both at the desk and as scheduled at designated directories and intersections in the centre and by telephone by providing information on the location of stores, services, events and promotions at the TEC. Provide general information on city attractions, theatres and entertainment in a friendly, professional manner.
• Connect with tenants and customers on a proactive and regular basis by delivering Memos and newsletters
• Assist Sr. Guest Services Rep. in the training of new and existing staff.
• Inform Sr. Guest Services Rep. if ordering or purchasing of supplies is required
• Assist customer with wheelchair loans, collecting and refunding deposit monies, ensure they are maintained
• Summon security in the event of an emergency and report any unusual occurrences (lost child)
• Monthly updating of TEC retail emergency contact list
• Logging of lost and found items
• Re-stock of the display material
• Assist Marketing department printing a copy of Film Release and execution of marketing programs as required
• Provide other services to support marketing campaigns
• Distribute flyers, promotional information and other materials to visitors, customers and tenants to support special events and other program deliverables
• Perform other duties as required

What your strengths are

• Customer-service focused
• A great teammate with strong interpersonal skills and able to effectively interact with a wide range of people
• Outstanding communicator
• An enthusiastic “can do” attitude
• A multi-tasker, quick learner
• Able to work under pressure with minimal supervision

What you need to succeed

• Minimum Grade .
• Diploma or certificate in Hospitality & Tourism
• years previous customer service, marketing and / or public relations experience an asset
• Computer literacy with knowledge of Gmail, Excel, Word and Internet
• Good understanding of cash balancing and bookkeeping skills
• Extensive knowledge of the City of Toronto and surrounding area including theatres, attractions and special events
• Keen observation skills and awareness of surroundings
• Availability to work shifts and weekends

Why you should join us

At Cadillac Fairview we have been transforming communities for over years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher– we strive to exceed expectations
• Own Your Expertise– we empower ourselves and each other
• Collaborate Effectively– we bring the right people together to get the right results
• Engage with Empathy– we objectively consider the needs of others
• Embrace Change– we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?

CF isan equal opportunity employerand is committed to creating a diverse and inclusive environment.