Seasonal Guest Experience Representative

OMERS; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A global real estate investment firm in Canada is seeking a seasonal part-time Guest Experience Representative. This role requires at least 2 years of customer service experience and involves assisting guests at Kingsway Mall. Candidates should possess strong communication skills and a proactive, friendly attitude. Competitive pay of $18/hr with evening and weekend shifts expected.

Qualifications

• Minimum of 2 years of direct customer service or volunteer experience involving public interaction.
• Strong written and oral communication skills.
• Demonstrates strong analytical and interpersonal skills in addressing customer feedback and inquiries.

Responsibilities

• Proactively seek opportunities to create memorable guest interactions.
• Assist guests with directions and store information.
• Maintain thorough knowledge of services and promotional activities.

Skills

Customer service

Communication

Multitasking

Problem-solving

Tools

Microsoft Office

POS systems

Google Sheets

Job description

Overview

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthenseconomies and communities. By prioritizing people, partnerships and places, we generate meaningful returnsfor OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

As a Guest Experience Representative, you’ll be a front-line ambassador of Kingsway Mall, delivering exceptional service and personalized support to every guest. This seasonal role supports high-traffic periods and is perfect for individuals who love engaging with people and making a difference.

Responsibilities

• Proactively seek opportunities (using good judgment) to create memorable guest interactions and provide exceptional customer service.
• Assist guests with directions, store information, lost & found, and general inquiries.
• Maintain thorough knowledge of the shopping center’s services, amenities, stores, and promotional activities/events.
• Stay up to date with fashion trends and brand merchandise to offer gift or store suggestions based on shopper needs.
• Deliver all services offered at Guest Experience locations, including selling Oxford Kingsway Mall Gift Cards.
• Ensure accuracy in guest-facing communications (phone messages, website, social media, directories). Other responsibilities may be assigned based on business needs.
• Other responsibilities may be assigned based on business needs.

Qualifications

• Minimum of 2 years of direct customer service or volunteer experience involving public interaction.
• Positive, friendly, approachable, proactive, and solution-focused attitude.
• Strong desire to create exceptional customer experiences.
• Ability to effectively communicate with shoppers, retailers, center management, and service providers.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Strong written and oral communication skills.
• Computer proficiency including social media tools, Google Sheets, and Microsoft Office programs.
• Familiarity with POS systems is an asset.
• Demonstrates strong analytical and interpersonal skills in addressing customer feedback and inquiries.

Work Schedule & Compensation

• Seasonal part-time role, hours per week dependent on operational needs.
• Hourly wage starting at $18/hr.
• Schedule includes evenings, weekends, and holidays.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.