Seasonal Associate (Concierge)

Holt Renfrew; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading luxury retailer is hiring Seasonal Associates for their stores in Vancouver. Responsibilities include providing exceptional customer service, resolving inquiries, and supporting store operations during the holiday season. Ideal candidates are passionate about service, adaptable to various shifts, and enjoy a dynamic work environment. Competitive pay and a friendly atmosphere are offered.

Benefits

Competitive pay

Seasonal employee discount

On-the-job training

Qualifications

• Passionate about the brand and customer service.
• Ability to work in a fast-paced environment.
• Demonstrated teamwork skills.
• Ability to stand for periods of time.
• Flexibility in working various shifts during the holiday season.

Responsibilities

• Provide excellent customer service as an ambassador.
• Resolve standard customer service issues within policy.
• Manage inquiries at information kiosks and respond within 24 hours.
• Process gift cards and perform other duties as required.

Skills

Customer service

Teamwork

Fast-paced environment

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Seasonal Associate (Concierge)

Do you enjoy the hustle and bustle of holiday season? Are you looking for full-time/part-time work? We are hiring back-of-house seasonal associates for our stores!

Who are we?

Holt Renfrew is Canada's leading luxury retailer, offering designer apparel, footwear, accessories, and beauty products from the world’s most prestigious fashion houses, for both women and men. Join us at stores nation-wide, where we aim to make your every visit an inspired and distinct experience in luxury fashion.

What are we hiring for in our stores?

Seasonal Associates work in collaboration with the store teams to Inspire a Life of Style and provide extraordinary shopping experiences for our customers. Seasonal Associate roles are available in the following areas (needs of each location will vary).

What we offer:

• Competitive pay rate between $18- $20/ hour, based on experience
• 0 – 39 hours per week
• Seasonal employee discount
• A fun & friendly atmosphere with on- the – job training provided

Duties:

• Provide excellent level of customer service to all clients acting as an ambassador
• Resolve standard customer service issues within policy
• Manage incoming inquiries and requests (in person at information kiosks) via phone or email and respond to inquiries within 24 hours
• Process gift cards and other duties as required

Requirements:

• Passionate about the brand and customer service
• Ability to work in a fast-paced environment
• Demonstrated teamwork skills
• Ability to stand for periods of time, moving between the store and back-office areas
• Ability to work a variety of shifts including mornings/afternoons/evenings/ weekends during the holiday season between October 20th and January 10th

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $17.85 - $18.00 / 17,85$ - 18,00$ (per hour / de l’heure). Final compensation for this position will be determined based on the candidate\'s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate\'s contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.