Seasonal Ambassador - Sherway Gardens

Lush Fresh Handmade Cosmetics; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A well-known cosmetics retailer in Toronto seeks Seasonal Ambassadors to provide exceptional customer service and product knowledge. The role involves driving sales, educating customers on brand values, and fostering a diverse and inclusive team environment. Candidates should be flexible, possess great communication skills, and have a passion for natural beauty. This position offers a competitive wage of $19.50 CAD per hour.

Qualifications

• Excellent customer service skills required.
• Flexibility to adapt to changes in a fast-paced environment.
• Knowledge and passion for skincare and ethical business is essential.

Responsibilities

• Drive sales by using StoreForce dashboard results.
• Deliver a world-class customer experience.
• Educate customers on brand values and product benefits.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge and passion for skincare

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it\'s not just about selling soap – it\'s about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed goals. Take ownership of your results and actively work to grow your contribution to the store\'s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features, seek opportunities to make customers\' day, and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives to bring in more traffic. Spread what makes Lush unique, and inspire others to join us in making a positive impact.
• Product Passion: Continually expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and benefits to confidently and consistently make informed recommendations for each customer.

Team Involvement

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and actively seek feedback, resources, and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members\’ perspectives related to DEIB. Foster belonging by promoting teamwork, encouraging collaboration, and valuing each employee\'s unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Actively participate in teamwork, prioritise wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer\'s shopping experience and drive sales.
• Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
• Policies and Procedures: Ensure you follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address issues that arise in day-to-day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

$19.50 CAD