Scheduler

Plan A Corporate; Northeastern Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A senior care organization in Northeastern Ontario is seeking a Scheduler to manage staff shifts and ensure optimal resident care. This role requires experience in healthcare scheduling, proficiency in Microsoft Office, and strong customer service skills. Join a community focused on quality and inclusivity in senior care, offering a chance to make a lasting impact.

Benefits

Flexible working opportunities

Growth and development opportunities

Qualifications

• Minimum 1 year experience in scheduling in healthcare.
• Proficient in Microsoft Office 365 programs.
• Experience with scheduling software required.

Responsibilities

• Ensure optimal resident care by managing staff schedules.
• Communicate scheduling information to management.
• Flag potential attendance concerns.

Skills

Understanding collective agreements

Clerical duties

Customer service skills

Attention to detail

Bilingualism

Education

Post-secondary diploma in office or business administration

Tools

Microsoft Office 365

Scheduling software

Workday

Staffstat

Job description

Join our Team as a Scheduler – Make a difference in Senior Care

Are you an experienced Scheduler with a heart for senior care? At Plan A Toronto, we are seeking energetic, experienced and knowledgeable Schedulers to join our team. As a Scheduler, you are responsible for ensuring the assigned schedules are at full compliment thus ensuring optimal resident care. Reporting to the Office Manager in the Home, you will be posting and assigning shifts to ensure a complete staffing strategy for the home. This includes managing call-ins, and time-off requests from employees to ensure staffing aligns with operational needs. If you are ready to help shape the future of senior care, we want to hear from you!

What You Will Bring

• Ability to understand and interpret collective agreements in a unionized environment.
• Lead the overall staffing success strategies.
• Perform clerical duties associated with all scheduling tasks which includes tracking, documentation, and other forms.
• Communicate current scheduling information to all Managers, Charge RNs and ensure the flow of information is consistent and effective.

• Manage telephone calls to the home.
• Responsible for completing the call-in processes to replace shift vacancies, in accordance with the relevant local Collective Agreement and/or policies and procedures.
• Schedule orientation shifts.
• Input changes to the staff schedules daily and present them to DOC for approval.
• Flag potential attendance concerns.
• Maintain the highest level of confidentiality.
• Maintain relationships with any staffing partners.

• Adhere to Fixing Long-Term Care Act, 2021 and the home’s policies.
• Assist with leave administration activities including completing forms, return to work schedules and modified work schedules.
• Ability to work in a fast-paced environment with changing priorities.

What We Are Looking For

• Post-secondary diploma or certificate in office or business administration, bookkeeping or equivalent work experience managing employee time and attendance.
• Proficient in Microsoft Office 365 programs.
• Scheduling software experience required.
• Minimum 1 year experience in scheduling in healthcare.
• Bilingualism is an asset.
• Workday experience preferred.
• Staffstat experience is an asset.
• Superior level of attention to detail and accuracy of work.

• Superior customer service skills and experience.

• Strong commitment to staff and resident privacy.

• Willing and able to continually improve professional competence and knowledge.

• Tuberculosis testing within the last two years; Steps 1 & 2; or an X-Ray from the previous five years showing a clear result.

• Proof of current immunizations according to Plan A policy.
• Able to provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Why Plan A?

At Plan A, we’re more than just a workplace—we’re a community that celebrates each other’s contributions and invests in your growth. You'll have the opportunity to work with a passionate, dedicated team where your expertise will make a lasting impact on the lives of residents. This is your chance to join an organization committed to quality, inclusivity, and innovation in senior care. Plan A believes in taking care of the people who take care of people by providing flexibility and opportunity.

We can arrange for accessible feedback and alternate formats upon request.