SAP S/4HANA Order to Cash(OTC) Lead

IBM Computing; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading technology company in Toronto is seeking an experienced SAP S/4HANA OTC Lead to drive the implementation of Order-to-Cash solutions within large-scale programs. The ideal candidate will possess 8+ years of experience in SAP SD / OTC, a strong grasp of end-to-end integration, and exceptional communication skills. Responsibilities include guiding teams, managing client expectations, and ensuring project documentation meets quality standards.

Qualifications

• Minimum 8+ years of experience in SAP SD / OTC implementations, including at least two full-cycle S/4HANA implementation.
• Strong understanding of end-to-end OTC processes, including pricing, billing, credit management, and logistics integration.
• Experience with cross-functional integration (MM, EWM, FI/CO, PP) and external systems (Salesforce, 3PL, etc.).

Responsibilities

• Lead the OTC workstream within SAP S/4HANA implementation projects.
• Serve as the primary client point of contact for OTC-related topics.
• Maintain comprehensive documentation including process flows and configuration guides.

Skills

SAP SD / OTC implementations

End-to-end OTC processes

Cross-functional integration

Excellent communication

Education

SAP Certification

Job description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Your role and responsibilities

As the SAP S/4HANA OTC Lead, you will serve as a client-facing delivery leader and functional expert responsible for designing and implementing Order-to-Cash solutions within large-scale SAP S/4HANA programs. You will act as a trusted advisor to clients—translating complex business requirements into scalable solutions—and lead cross-functional teams through all project phases, from design to post-go-live support.

This role requires deep both deep business process knowledge and functional expertise in SAP SD / Order-to-Cash. You will need a solid understanding of end-to-end integration with Finance, Supply Chain, and Logistics, and the ability to lead client workshops, design sessions, and technical teams to deliver business value.

Delivery Leadership

• Lead the OTC workstream within SAP S/4HANA implementation projects, ensuring alignment with the overall program strategy, scope, and timeline.
• Serve as the primary client point of contact for OTC-related topics—managing expectations, facilitating workshops, and driving design decisions.
• Oversee delivery in accordance with SAP Activate / IBM Ascend or equivalent methodology, ensuring all work products, design documents, and testing deliverables meet quality standards.
• Collaborate closely with functional leads across MM, EWM, FI/CO, GTS, and Supply Chain Planning to ensure seamless end-to-end process integration.

Solution Design & Configuration

• Design and configure SAP S/4HANA OTC processes including Sales Order Management, Pricing, Billing, Rebates, ATP/aATP, Credit Management, and Returns.
• Define functional specifications for interfaces, conversions, enhancements, and reports (RICEFW) related to OTC.
• Ensure the correct integration of OTC with external systems such as Salesforce, 3PLs, EDI, or custom order management platforms.
• Leverage best practices and preconfigured content to accelerate delivery while maintaining scalability and compliance with client requirements.

Team & Stakeholder Management

• Guide and mentor junior consultants and offshore delivery teams, ensuring consistency and quality in configuration and documentation.
• Work collaboratively with technical architects and data migration teams to validate integration touchpoints and ensure data accuracy.
• Engage with client business process owners to identify continuous improvement opportunities and drive adoption of S/4HANA capabilities.

Documentation & Governance

• Maintain comprehensive documentation including process flows, configuration guides, RACI charts, and training materials.
• Contribute to project governance by reporting progress, issues, and risks to the PMO and Steering Committee.
• Support proposal development and pre-sales activities by contributing to solutioning, effort estimation, and client presentations when required.

Required technical and professional expertise

• Minimum 8+ years of experience in SAP SD / OTC implementations, including at least two full-cycle S/4HANA implementation.
• Strong understanding of end-to-end OTC processes, including pricing, billing, credit management, and logistics integration.
• Experience with cross-functional integration (MM, EWM, FI/CO, PP) and external systems (Salesforce, 3PL, etc.).
• Excellent communication and stakeholder management skills, with the ability to translate complex requirements into actionable designs.
• SAP Certified

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.