Sales & Reception Coordinator

WS Audiology; Peterborough; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider located in Peterborough is seeking a Sales & Reception Coordinator to provide exceptional client experiences in its clinics. This full-time role involves managing client appointments, supporting product recommendations, and participating in community events. Candidates should have 2+ years of customer-facing experience and a comfortable attitude in sales. The position offers a competitive salary and comprehensive benefits including bonuses, health coverage, and generous time off policies.

Benefits

Starting hourly compensation of $21-$24/hour

Comprehensive benefits including health, dental, vision

RRSP matching program

3 weeks of vacation and paid personal days

Continuing education opportunities

Employee perk program

Qualifications

• 2+ years of experience in sales, retail, or clinic environment.
• Comfortable interacting with customers.
• Willingness to travel locally with access to a vehicle.

Responsibilities

• Provide exceptional client experiences in the clinic.
• Manage clinic schedules and appointments.
• Support product recommendations and payments.
• Maintain clinic records and assist with hearing aid questions.
• Participate in local events and marketing.
• Educate clients on billing and payment options.

Skills

Customer-facing experience

Sales acumen

Team player

Customer-centric attitude

Job description

About us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position overview

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Peterborough (Lansdowne West Shopping Centre) and Bridgenorth (Chemong Park area) HearCANADA Clinics. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time. This position will support both local clinic locations and as such, access to a vehicle and a valid driver\'s license is required. The difference in mileage to the furthest clinic will be eligible for expense.

What we offer

• Starting hourly compensation of $21-$24/hour + an attractive bonus program
• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuing education opportunities
• Friends and family discounts + access to our employee perk program
• Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the client journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for

• Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability in recommending products and services to clients
• Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver\'s license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].