Sales Order Administration Specialist

Toronto Fresh Food; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A dynamic food company is seeking a detail-oriented Sales Order Administration Specialist in Toronto. This role involves managing the order process and ensuring excellent customer support. Responsibilities include communicating with customers, processing orders, and supporting international trade operations. The ideal candidate will have strong organizational skills and proficiency in Microsoft Office, with fluency in English required and proficiency in Chinese as an asset. Join us and grow with us in a supportive environment.

Qualifications

• Detail-oriented and proactive individual with strong organizational skills.
• Strong customer-first mindset with excellent communication abilities.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage the end-to-end order process and provide support to customers.
• Serve as a liaison between customers and internal departments.
• Ensure compliance with company policies regarding order pricing and shipments.
• Support international trade operations and ensure regulatory compliance.

Skills

Strong communication and interpersonal skills

Highly organized with excellent attention to detail

Proficiency in Microsoft Office Suite

Ability to multitask and adapt quickly

Fluency in English

Proficiency in Chinese

Education

Post-secondary education in business administration, international trade, economics, or a related field

Tools

ERP systems

Job description

Job Summary

We are seeking a detail-oriented and proactive Sales Order Administration Specialist to manage the end-to-end order process and provide excellent support to customers and internal teams. This role ensures that all customer orders are processed accurately, shipments are coordinated effectively, and records are maintained in compliance with company policies. The ideal candidate will have strong organizational skills, excellent communication, and the ability to thrive in a fast-paced environment.

Responsibilities

• Communicate promptly and accurately with customers regarding order progress, delivery schedules, and inquiries.
• Serve as the primary liaison between customers and internal departments, including marketing, logistics, production, and finance.
• Ensure order pricing and shipments comply with company policies while meeting customer requirements.
• Process change orders, cancellations, price validations, and return requests efficiently.
• Verify, record, and maintain customer documents and orders in accordance with corporate policies.
• Issue official Order Acceptances and Sales Order Acknowledgements.
• Take ownership for processing each customer order accurately and on time.
• Arrange and coordinate domestic and cross-border shipping in Canada, the United States, and North America.
• Support international trade operations, including export documentation, import compliance, customs clearance, and tax declarations.
• Ensure compliance with international trade regulations, Incoterms, and applicable government.
• Develop knowledge of production processes to provide precise and informed responses to customer inquiries.
• Support marketing activities, including campaign execution, promotional materials, trade shows, events, and social media initiatives.
• Collect and analyze customer feedback to support improvements in marketing strategies and service quality.
• Perform other duties as assigned by the supervisor.

Skills

• Post-secondary education in business administration, international trade, economics, or a related field preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with excellent attention to detail.
• Proficiency in Microsoft Office Suite; familiarity with ERP systems is an asset.
• Ability to multitask, adapt quickly, and work effectively in a fast-paced environment.
• Fluency in English is required.
• Proficiency in Chinese is a strong asset.

Requirement

• Must be on-site.

Company Description

We are a dynamic and fast-growing Canadian company specializing in the food industry. With a strong focus on innovation, quality, and customer satisfaction, we proudly serve clients across the North American market. As an employer, we provide a supportive environment with ample opportunities for talent to grow, develop new skills, and build rewarding careers. Join us and grow with us as we continue to expand and make an impact in the industry.