Sales Development Representative - NuOrder

Lightspeed; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading commerce technology company in Montreal is looking for an Outbound Sales Development Representative to drive new business growth. You will engage with top executives and manage leads through various outreach methods. The ideal candidate has 1–2 years in outbound sales development and excellent communication skills. Join to be part of an evolving team that values flexibility and innovation.

Benefits

Unlimited paid time off

Health and wellness benefits

Flexible working policy

Paid parental leave

Transit fee coverage

LinkedIn Learning access

Volunteer day

Qualifications

• 1–2 years of professional experience, ideally with senior leadership interactions.
• Proven experience in outbound sales development, including cold calling.
• Experience in a target-driven environment with daily KPIs.

Responsibilities

• Drive new business growth within the brand segment.
• Connect with top executives from brands across North America.
• Nurture and qualify leads via phone, email, and LinkedIn outreach.

Skills

Outbound sales development

Communication skills

Time management

Lead qualification

Tools

Salesforce

Job description

Overview

Lightspeed is looking for an Outbound Sales Development Representative (SDR) to join our high-performing NuORDER Network team in North America. This role is crucial for generating pipeline by identifying, prospecting, and booking meetings with brands interested in our wholesale network. You will be part of an evolving and disruptive company that is changing how businesses engage with each other in the retail and wholesale industries.

Purpose of the role

Drive revenue growth by generating and qualifying leads for the sales team. You will be the first point of contact our potential customers have with NuORDER by Lightspeed—helping them start their journey with us in the best possible way.

Our joint mission

Lightspeed powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often—and we celebrate everyone. Come work with us and find out where your career will take you at Lightspeed!

What you’ll be doing

• Drive new business growth within our brand segment.

• Connect with top executives from brands across North America.

• Identify customer needs to determine if NuORDER is a good fit.

• Prospect, engage, nurture, and qualify leads via phone, email, and LinkedIn outreach.

• Partner with Account Executives on discovery calls and seamless hand-offs.

• Strategically manage your pipeline in Salesforce with accurate forecasting.

• Collaborate with management to refine messaging, iterate on outreach best practices, and test new strategies.

• Represent Lightspeed at key trade shows (4–6 per year) to expand your network and industry insights.

And a little bit of…

• Working with marketing on campaigns & events.

• Working with the Retail team on cross/upselling opportunities.

• Over time, mentoring new SDRs as we grow the team.

How you’ll know you’re kicking ass (KPIs)

• Average 80 activities per day (calls, emails, LinkedIn).

• Hold 24 introductory calls with ICPs (Ideal Customer Profiles) per quarter.

• Convert those into 12 Sales Qualified Opportunities (SQOs) per quarter.

• Generate more than $175,000 in pipeline per quarter.

What you need to bring

• 1–2 years of professional experience, ideally in roles involving senior leadership interactions.

• Proven experience in outbound sales development, including cold calling and converting conversations into qualified meetings.

• Experience in fashion (brands, showrooms, wholesale) strongly preferred.

• Experience working in a target-driven environment with daily/weekly/monthly KPIs.

• Excellent communication skills—listening, verbal, and written.

• Strong time management and organizational skills in a fast-paced environment.

• English proficiency required. French or Italian proficiency preferred.

• A track record of top performance in sales or customer-facing roles.

Attributes & skills that will set you apart

• Positive, curious, results-driven mindset.

• Outgoing and self-starter personality.

• Receptive to feedback and eager to improve.

• Consistency and resilience.

• Experience in retail or SaaS (nice to have).

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a flexible hybrid environment (3 days/week in our Montreal office).

• Genuine career opportunities in a company that’s creating new jobs every day.

• Work in a newly established team, lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners).

• Unlimited paid time off policy.

• Health insurance + health and wellness benefits.

• Flexible working policy.

• Transit fee coverage.

• Paid parental leave.

• LinkedIn Learning access.

• Volunteer day.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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