Sales Associate Full Time - Guildford Town Centre

Wow! Mobile Boutique; Surrey; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading wireless retailer in Surrey seeks a passionate sales associate to engage shoppers in a mall setting. You will provide personalized service, manage sales and inventory processes, and contribute to achieving business goals in a dynamic, fast-paced environment. Experience in retail or hospitality and willingness to work evenings and weekends are essential. Competitive salary and flexible hours offered.

Benefits

Competitive salary

Uncapped commission structure

50% off monthly wireless plan

Group benefits package

Dedicated training and coaching

Qualifications

• Experience in retail or hospitality is preferred.
• Wireless retail experience or commission-based sales experience is an asset.
• Availability to work during mall hours including evenings and weekends.

Responsibilities

• Actively engage shoppers and follow sales process steps.
• Manage cash, point of sale, and inventory systems.
• Achieve all key business metrics while delivering great customer experience.

Skills

Customer-facing experience

Ability to engage with customers

Adaptability

Tools

CRM tool

Point-of-sale system

Job description

Overview

Our team at WOW! mobile boutique is passionate about providing the best-in-class wireless retail experience, focusing on excellence in every aspect of our business. We offer a personalized customer experience with solutions from Canada’s top wireless carriers (TELUS, Rogers, Koodo, Fido, and Chatr). Our unbiased solution and range of devices and accessories help us stand out as a premier wireless retailer in Canada.

What you will accomplish

• Actively engage mall shoppers and follow each step of our sales process.
• Consistently network, creating and maintaining a list of prospective clients using our CRM tool.
• Generate hype and awareness within a mall environment by being an ambassador for WOW! and the brands we represent.
• Deliver on our brand promise by offering personalized, unbiased advice.
• Consistently achieve all key business metrics.
• Offer a best-in-class customer experience.
• Participate in documented coaching conversations.
• Responsible for inventory management including receiving, signing for, and securing inventory.
• Follow merchandising and daily store cleanliness standards.
• Perform daily operations tasks, such as opening and closing the kiosk.
• Complete all required training modules and tasks.
• Stay current on promotions, products, services, and policies.
• Follow policies and procedures and maintain a high level of integrity.
• Manage cash, point of sale, and inventory systems.
• Available to work during mall hours (evenings and weekends) based on operational needs.
• Manage multiple priorities with a sense of urgency and adapt to change in a fast-paced environment.

What we’re looking for

• Be Ready
  • To initiate conversations with mall traffic.
  • To adapt in a fast-paced environment.
• Be Real
  • Be genuine and approach each customer in a unique, personalized way.
• Be Great
  • Invested in personal and professional growth and development.
  • Open to feedback and coaching.
  • Customer-facing experience in retail or hospitality using a point-of-sale system.
  • Available to work during mall hours, including evenings and weekends.
  • Wireless retail experience or commission-based sales experience is an asset.
• Other qualifications: Availability to work during mall hours and experience in relevant retail or wireless sales are a plus.

What we offer

• Full-time hours (32-40 hrs/week).
• Competitive salary and uncapped commission structure.
• 50% of your monthly wireless plan.
• Rewards and recognition based on monthly and quarterly performance.
• Group benefits package.
• Dedicated training and coaching to help you reach your goals.

Physical job requirements

• Ability to lift 30-50 pounds.
• Ability to stand for extended periods.

Other job title equivalents

• Wireless Sales Associate
• Mobile Phone Sales Associate
• Salesperson/Sales Associate
• Sales Representative
• Mobile Phone Specialist
• Mobelist

WOW! mobile boutique is a multi-carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada.

WOW! mobile boutique is committed to creating an environment that promotes diversity and is an equal opportunity employer. During the recruitment process, applicants may be required to consent to criminal background checks.

WOW! mobile boutique is a certified Great Place to Work in Canada and has been recognized among Canada’s top employers for trust, pride, and collegiality. We believe our people matter most and move differently.

We thank all applicants in advance; only those who meet the requirements will be contacted. WOW! mobile boutique is an equal opportunity employer and commits to an inclusive environment for all employees.

Version française

Notre équipe chez WOW! Mobile Boutique est passionnée par l’offre de la meilleure expérience de vente au détail sans fil, avec une expérience client personnalisée et des solutions des principaux opérateurs au Canada. Notre gamme et nos accessoires permettent une solution impartiale et adaptée à chaque client.

Ce que vous accomplirez

• Engager activement les clients et suivre les étapes du processus de vente.
• Créer et maintenir un réseau de clients potentiels via notre outil CRM.
• Générer de l’engouement dans le centre commercial en tant qu’ambassadeur de WOW! et des marques.
• Respecter la promesse de marque avec des conseils personnalisés et impartiaux.
• Atteindre les principaux indicateurs de performance, offrir une expérience client de premier ordre.
• Participer à des conversations de coaching documentées.
• Gérer les stocks et l’étiquetage.
• Suivre les normes de merchandising et la propreté.
• Effectuer les tâches opérationnelles quotidiennes et les formations requises.
• Se tenir informé des promotions et politiques et agir avec intégrité.
• Disponible pendant les heures d’ouverture du centre, en soirée et les week-ends selon les besoins.
• Gérer plusieurs priorités avec urgence et s’adapter au changement.

Ce que nous recherchons

• Être prêt
  • Lancer des conversations avec le flux des visiteurs.
  • S’adapter rapidement.
• Être réel
  • Être soi-même et aborder chaque client de façon unique et personnalisée.
• Être génial
  • Croissance personnelle et développement professionnel.
  • Ouvert aux retours et au coaching.
  • Expérience client en vente au détail utilisant un système POS.
  • Disponible pendant les heures d’ouverture, soirs et week-ends.
  • Expérience en vente sans fil ou vente à commission est un atout.

Ce que nous offrons

• Temps plein 32-40 heures/semaine.
• Salaire compétitif et commissions non plafonnées.
• 50% de rabais sur le forfait sans-fil mensuel.
• Récompenses selon les performances mensuelles et trimestrielles.
• Forfait d’avantages sociaux et formation dédiée.

Exigences physiques du poste

• Capacité à soulever 30-50 livres.
• Capacité à rester debout longtemps.

Comment d’autres entreprises peuvent appeler ce travail

• Associé aux ventes sans fil
• Associé aux ventes de téléphones mobiles
• Vendeur/Associé
• Représentant des ventes
• Spécialiste de la téléphonie mobile

WOW! mobile boutique est un détaillant sans fil multi-opérateurs et une coentreprise entre Rogers et Telus, opérant sous le nom Match Transact inc. Présent dans 80 emplacements au Canada.

Engagement envers la diversité et égalité des chances. Vérifications des antécédents criminels peuvent être requises pendant le recrutement.

La boutique WOW! est certifiée Great Place to Work au Canada, reconnue parmi les meilleurs employeurs pour la confiance, la fierté et les relations entre collègues.

Nous remercions tous les candidats; seuls ceux répondant aux exigences seront contactés. WOW! est un employeur qui souscrit à l’égalité des chances et favorise un environnement inclusif.