Senior UX Researcher

Source Code; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A tech company in Toronto seeks a Senior UX Researcher to utilize qualitative and quantitative methods to improve user experiences. The candidate must have over 5 years of experience in digital UX research and design, conducting user consultations, and leading workshops. Key responsibilities include designing research plans, creating personas and journey maps, and synthesizing insights to inform business solutions. This role requires a strong user-centered design approach, making it essential for candidates to possess robust analytical skills.

Qualifications

• 5+ years experience in Digital UX Research and Design.
• Experience in conducting user research and consultation.
• Ability to synthesize user research insights.

Responsibilities

• Utilize qualitative and quantitative methods to conduct user research.
• Design research plans targeting user needs and challenges.
• Write usability discussion guides and analyze survey data.

Skills

Digital UX Research

User Consultation

Interviewing

Workshop Facilitation

Persona Creation

User Journey Mapping

Job description

About the job RQ09763 - Sr. UX Researcher

RQ09763 - Sr. UX Researcher/Designer

Toronto (St. Clair Ave W) - 3 days on site

Utilizing qualitative and quantitative methods, conduct research of user behaviours, digital needs and motivations Design the research plan with clear objectives, targeting users based on their needs and challenges Write usability discussion guides to moderate user research sessions and document responses Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users

MUST HAVES:

• 5+ years experience in Digital UX Research and Design
• Demonstrated experience in conducting users research and user consultation
• Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan, conceptual architecture design, Solution Options Analysis, and Treasure Board business case development.
• Key UX Research and Design experience must include:
  • Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
  • Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
  • Identification of key features to include in the development of a prototype.
  • Deliverables include: User Research Report, Personas, User Journey Maps and other research artifacts as requested.
• Lead the synthesis of user research insights and artifacts.