RQ00446 - Program Manager - Senior

Source Code; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading healthcare technology firm in Toronto is seeking a Senior Program Manager for a 5-month contract. The role involves overseeing various Electronic Health Record modernization initiatives and managing project risks and stakeholder engagement. Candidates must have over 7 years of experience in managing digital health projects, strong leadership skills, and a robust understanding of Ontario's healthcare landscape. The position offers an onsite work environment up to 3 days a week at a central location.

Qualifications

• 7+ years of experience in program/project management focused on digital health projects.
• Strong understanding of Ontario's healthcare landscape and relevant health systems.
• Proficient in project management methodologies and related software.

Responsibilities

• Lead Electronic Health Record (EHR) Modernization initiatives.
• Manage program schedules and report on project progress.
• Engage with stakeholders to ensure effective communication.

Skills

Digital health project management

Stakeholder management

Risk management

Leadership and communication

Education

College/University degree in Health, Computer Science or related field

Tools

MS Project

MS Teams

Job description

RQ00446 - Program Manager - Senior

5-month contract - Business Days 103

Onsite up to 3 days a week - 525 University Ave

2 openings - 2 submissions

Ontario Health - Digital Excellence In Health

Background Information

The Consumer Access and Client Integrations team is tasked with the digital planning and implementation of provincial strategic clinical projects. These are often complex multi-year endeavors that require senior resource oversight to coordinate stakeholders and project activities. The Senior Program Managers, under the direction of the Consumer Access and Client Integrations team, take on strategic projects, such as the Vendor Management Strategy and the provincial Primary Care Program where they will work on arranging oversight meetings, program performance monitoring, promotion of strategic partnerships between partners of the Programs.

Responsibilities

The Senior Program Managers will lead and support various Electronic Health Record (EHR) Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.

• Work with internal stakeholders to report project progress
• Work with internal stakeholders for budgeting oversight, tracking and reporting
• Define, implement and operate the program governance
• Establish/Manage relationships with Ontario Health product owners
• Establish/Manage relationships with Canada Health Infoway
• Engage with Legal authorities to evaluate program responsibilities
• Engage with Privacy authorities to evaluate program responsibilities
• Engage with Security authorities to evaluate program responsibilities

Desired Skills

• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience
• Professional certifications:Project Management Professional;Knowledge and understanding of Project Managements Institutes Project Management Body of Knowledge and/or Lean Six Sigma
• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
• Knowledge of Ontarios healthcare landscape including the Electronic Health Record, EMR Systems (TELUS Health, WELL EMR, and Accuro), Provincial Digital Services, Hospital Information Systems (Epic, Meditech and Cerner) and other Healthcare Information Systems used throughout the province
• Experience with health system business implementation and deployment projects
• Proven track record working with multidisciplinary teams
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
• Ability to readily identify, assess and mitigate implementation and adoption issues
• Knowledge of change management, business process integration, and/or evaluation/quality improvement, preferably in the health sector
• Experience operating in highly political environments and across various organizational cultures
• Working knowledge of privacy policies and legislative processes Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements would be an asset

Deliverables

include, but are not limited to:

• Oversee and/or organize program and activities
• Create and manage short- and long-term goals
• Develop an evaluation method to assess program strengths and identify areas for improvement
• Client Engagement and Client Management, including but not limited to health care organizations and technology providers
• Manage Program schedules and milestones and provide program reporting
• Manage Project Risk/Issue Management
• Implementing and managing changes and interventions to ensure project goals are achieved.

Must Haves

• 7 + years experience program/project managing digital health projects, and the complex relationships, including health information systems, electronic medical records, eReferral solutions and patient portals.
• 7 + years experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)
• 7 + years experience leadership, team building, and communication skills, including experience with presenting to C-suite and Executive Leadership Groups across the health

Nice-to-Have

• Public Sector Experience