Revenue & Reservations Coordinator

Langham Hospitality Group; Canada; On-site; CAD 45,000 - 55,000; Full time

Job summary

A premier hotel organization in Toronto seeks a Revenue & Reservations Coordinator. This candidate will assist the Revenue Management team with managing rates and inventory. Responsibilities include analyzing performance reports, supporting the Reservations Department, and ensuring proper communication with sales and marketing teams. The ideal candidate has strong technical skills, is proficient in English, and has a background in hospitality. Weekend and evening availability is required.

Qualifications

• Ability to handle detailed work and assist teams effectively.
• Capable of conducting market analysis and providing feedback on operations.
• Must be flexible to work weekends and evenings as per management requests.

Responsibilities

• Assist with loading and managing rates through OPERA PMS and SynXis CRS.
• Analyze Call Quality Reports and provide feedback to Reservations Agents.
• Reconcile all invoices from Expedia and Booking.com.

Skills

Strong technical and analytical skills

Strong organizational skills

Strong knowledge of hotel operations

Proficiency in English

Basic knowledge of French

Friendly and team player

Education

Education in hospitality and tourism

Tools

Microsoft Office

OPERA PMS

SynXis CRS

Job description

Revenue & Reservations Coordinator- FT - Chelsea Hotel- Toronto

Canada

Job Description

About Langham Hospitality Group

A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world‑class theatres, vibrant nightlife, and exciting attractions. A full‑service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Principal Responsibilities

• Assist the Revenue Management team with loading and managing rates/ inventory through the OPERA PMS & SynXis CRS
• Set up rates, group blocks and promotional codes in SynXis CRS and communicate with Sales & Marketing Team accordingly.
• Rate loading, testing, and maintenance in the GDS, Hotel Website, and OTA’s
• Compilation of rate audits/rate shops and subsequent analysis assigned by the DORM and Revenue Manager.
• Assist Revenue Manager with analyzing Call Quality Reports and providing feedback to Reservations Agents.
• Assist the Reservations Department with training needs and develop new training material for new enhancements and updates.
• Work/analyze closely with Quality Manager and Revenue Manager on Market Metrix, IFH Reports and Mystery shopper Audits.
• Reconcile all Expedia andBooking.com invoices.
• Provide direct support to the Director of Revenue Management and the Revenue Manager, while working closely with the Reservations Supervisor.
• Provide support to the FIT Team and Call Centre Team when needed.
• Assist the SynXis Central Reservations team (Southlake, TX) when called upon

General

• To attend any meetings, training sessions or courses that may be required or that are beneficial to the department.
• To comply fully with all Company regulations, rules and code of conduct.
• Comply with any other reasonable tasks requested by management and any reasonable request made by a guest.

Ensure and maintain the security and confidentiality of information relating to guest / colleague data held within the hotel. Re‑direct ‘press’ calls at all times to the correct colleagues and not disclose any data to outside sources.

ACADEMIC AND WORKING QUALIFICATIONS

• Strong technical and analytical skills
• Strong organizational skills, with ability to handle detailed work.
• Strong knowledge of hotel operations
• Must be proficient in English and have a basic knowledge of French
• Proficient in all Microsoft Office applications
• Be Personable, Friendly, and a Team player
• Previous Sales/Reservations/Call centre/ revenue experience an asset and education in hospitality and tourism an asset
• Must be able to work weekends and evenings when required by the management team

Must be able to speak, listen, sit, and type for prolonged periods of time

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/