RETAIL STORE MANAGER

Wild Fork Foods; Hamilton; On-site; CAD 65,000 - 85,000; Full time

Job summary

A prominent grocery retailer in Hamilton is seeking a Sr. Sales Leader to manage a team of brand ambassadors. This position involves overseeing store operations, ensuring customer satisfaction, and driving sales through community engagement and effective team management. Ideal candidates will have extensive experience in retail and a passion for food. This role offers a dynamic work environment with various benefits including medical insurance and culinary training.

Benefits

Medical, Dental & Vision Insurance

RRSP employer match

Culinary Training

Higher Education Programs

Vacation Time, Paid Holiday & Birthday PTO

Monthly Bonus Potential

Free Shipping

Allowance per month to shop in our store

Monthly giveaway product

Qualifications

• 5+ years of retail, hospitality, grocery, or restaurant experience.
• At least three years in a management capacity required.
• Proven success in coaching and training employees.

Responsibilities

• Oversee team management including recruiting, hiring, and training.
• Drive traffic to the store through community events.
• Ensure adherence to company policies and guidelines.

Skills

Coaching and training

Customer service

Time management

Communication

Problem analyzing

Education

Bachelor’s Degree in Business Administration or related field

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Overview

As a Wild Fork Sr. Sales Leader, you will play a pivotal role in managing our team of brand ambassadors. Providing guidance, training, and leadership skills to inspire the team to perform at their optimum. You will lead by example and embody the company's core values to establish a dynamic and caring work environment. Additionally, ensuring that we maintain proper inventory control to maximize product freshness and availability, monitoring day-to-day store operations, and becoming the community's personal chef and friendly butcher.

If you are someone looking for a career growth opportunity and you LOVE TO COOK & LOVE TO EAT, we would love to connect with you!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Essential Tasks and Responsibilities

• Oversee all aspects of team management, including recruiting, hiring, training, scheduling, performance evaluations, and disciplinary actions, when exercising sound judgement and decision-making in alignment with company policies and goals
• Create an inspiring team environment with open communication, high energy and respectful culture
• Driving traffic to the store by leading and initiating community events, branding
• Lead by example and embody the company's core values
• Provide training to improve the knowledge base and utilize cross-training to maintain productivity when employees are absent
• Establish and achieve the highest standard of store execution
• Offer sufficient resources and autonomy to build trust and ownership
• Focus on delivering TOP of the line customer experience by sharing your passion for food and becoming a product expert
• Maintain and replenish inventory, staying in communication with the distribution center and commercial team regarding store specific needs
• Develop a plan strategically designed to bring in more customers and increase their basket size
• Conduct regular audits to ensure the store is presentable and can function properly
• Make sure all employees adhere to company’s policies and guidelines
• Provides leadership and guidance with Human Resources functions
• Maximize productivity through effective scheduling
• Take full ownership of the store’s Profit and Loss (P&L) performance, including analyzing financial reports, managing expenses, and driving sales to meet or exceed profitability targets
• Execute other related duties as assigned

Physical Demands and Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks

• Medical, Dental & Vision Insurance
• RRSP employer match, EAP
• Culinary Training
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited- Free Shipping
• Chew On This- One give away product a month
• Wild Chef - Allowance per month to shop in our store

Qualifications

• Bachelor’s Degree in Business Administration or related field preferred
• 5+ years of retail, hospitality, grocery, or restaurant experience, with at least three years in a management capacity required
• Proven success in coaching and training employees
• Strong understanding of sales drivers and customer service
• Excellent communication skills
• Enthusiasm and passion for food and customer service preferred
• Experience with recruiting and performance evaluation processes
• Ability to delegate tasks to other team members
• Be determined and deliver superior results with a sense of urgency, time management, and prioritization
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office
• Treat it like you own it –Take ownership and responsibility to be successful
• Acts with respect and values other opinions
• Strong cognitive skills, including problem analyzing
• Demonstrated ability to meet and work within a budget
• Ability to meet seasonal peaks, workloads, and deadlines
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings and, weekends/holidays.