Retail Sales & Operations Coordinator - Bilingual (English & French)

Scooteretti Ltd; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading electric bike retailer in Ottawa is seeking a Retail Sales & Operations Coordinator. This full-time position requires fluency in English and French, retail sales experience, and exceptional organizational skills. You will support sales and operations while collaborating with the team and management to ensure smooth operations. Join a passionate team, and contribute to the electric mobility revolution.

Benefits

Employer-paid benefits plan

Advancement opportunities

Supportive team environment

Qualifications

• Background in retail operations or store/warehouse management.
• Valid driver’s license and willingness to move between locations.
• Passion for cycling, sustainability, and innovative technology.

Responsibilities

• Engage with customers in-store and online.
• Oversee inventory across retail and warehouse locations.
• Assign and manage tasks with team members.
• Support the Vice President with operational planning and reporting.

Skills

Fluent in both English and French (spoken and written)

Retail sales experience

Exceptional organizational skills

Clear communicator

Proficiency in Microsoft Office / Google Workspace

Job description

Overview

Join the Electric Mobility Revolution. Scooteretti is redefining how Canadians move through their cities—with premium electric bikes and unmatched customer service. We’re seeking a Retail Sales & Operations Coordinator to support our dynamic retail and logistics operations. This bilingual position offers the chance to work at the intersection of customer experience, sales performance, and operational excellence. You’ll work directly with the Vice President to keep our showroom, warehouse, and daily operations running smoothly and efficiently.

Key Responsibilities

• Customer-Facing Sales (Retail & Online) Engage with customers in-store and online, helping them select the right electric bike; demonstrate product features and communicate value with confidence; identify upselling and cross-selling opportunities to enhance customer experience and maximize revenue.
• Operations & Inventory Coordination Oversee inventory across retail and warehouse locations; track product flow, manage incoming stock, and update records accurately; maintain store presentation standards to optimize merchandising and traffic flow.
• Team & Supplier Collaboration Assign, manage, and follow up on tasks with team members to ensure productivity; coordinate with suppliers and internal teams to streamline daily operations; assist in onboarding and training team members on product knowledge and procedures.
• Executive Support Support the Vice President with operational planning, execution, and reporting; play a key role in day-to-day decision-making and performance monitoring.

What We’re Looking For

• Fluent in both English and French (spoken and written)
• Retail sales experience with a customer-first mindset
• Background in retail operations or store / warehouse management
• Exceptional organizational skills with strong attention to detail
• Clear communicator with leadership potential
• Proficiency in Microsoft Office / Google Workspace and the ability to learn new systems quickly
• Valid driver’s license and willingness to move between retail and warehouse locations as needed
• A passion for cycling, sustainability, and innovative technology

Why Join Scooteretti

• Work with the world’s top eBike brands and cutting-edge technology
• Enjoy a comprehensive employer-paid benefits plan for full time employees
• Be part of a growing company with advancement opportunities
• Join a passionate, knowledgeable team in a supportive and fast-paced environment
• Secure a full-time, permanent role in a thriving industry

Position Details

• Full-time (40 hours / week)
• Weekend availability required
• Located at our Ottawa showroom and warehouse
• Reports directly to the Vice President

Apply Today

If you\'re detail-oriented, motivated, and excited to work with an industry leader in electric bikes, we want to hear from you. Apply now and take your career to the next level with Scooteretti.

Company Description

Scooteretti est le détaillant numéro un de vélos électriques au Canada, spécialisé dans les vélos à assistance électrique haut de gamme propulsés par Bosch et un service à la clientèle inégalé dans l’industrie. Basés à Ottawa, nous desservons des cyclistes partout au pays grâce à une sélection experte de marques réputées telles que Cube, Gazelle, Riese & Müller, Moustache, Tern et Urban Arrow. Reconnus comme un leader en mobilité électrique, nous misons sur l’innovation, la durabilité et l’excellence de l’expérience client. Rejoignez une entreprise en pleine croissance où la passion rencontre la mission, et où votre travail contribue concrètement à faire avancer les gens.