Retail / Sales / Customer Support Representative

Culligan 512BC; Cranbrook; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading water solutions provider in Cranbrook, Alberta, is seeking a Customer Service Representative to manage customer accounts, resolve issues, and provide product support. Ideal candidates are detail-oriented and possess strong communication skills, with a minimum of one year in customer service and a high school diploma or GED. Full benefits package includes medical and dental insurance, along with opportunities for advancement.

Benefits

Employee discounts

Medical insurance

Dental insurance

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Minimum of one year of customer service experience.
• Excellent written and verbal communication skills.

Responsibilities

• Extensive problem-solving, order processing, and managing customer accounts.
• Providing proactive sales support by developing close relationships with customers.
• Contacting customers for scheduling additional services or offering maintenance plans.
• Conducting water testing and learning all product lines.

Skills

Detail-oriented

Strong interpersonal skills

Strong communication skills

Organized

Strong time management

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

Benefits :

• Employee discounts
• Dental insurance
• Free uniforms
• Opportunity for advancement
• Training & development

Benefits / Perks

• Medical insurance
• Dental insurance
• Employee discounts for Culligan in-home products after set time
• Eligibility for annual recognition and training meetings / events

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be successful, you should be detail-oriented, organized, and have strong interpersonal and communication skills. This role also involves retail sales, water testing in the lab, inventory management, and other related tasks.

Responsibilities

• Extensive problem-solving, order processing, and managing customer accounts
• Providing proactive sales support by developing close relationships with customers
• Contacting customers for scheduling additional services or offering maintenance plans
• Retail sales
• Water testing
• Learning all product lines

Qualifications

• High school diploma or GED
• Minimum of one year of customer service experience
• Strong time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.